Customer ReviewsforLoyalty Toyota

They performed a 120k service at 112k yet they keep reporting bad information to ******. I have called them yet haven't been Able to fix this issue, no response because of what they are doing my car value keeps going down. They need to fix this issue now!!!!

Thank you for reaching out with your concern. It looks like a clerical error was made with the mileage during your service visit. Our team has contacted ****** and corrected the mileage discrepancy. We are more than happy to give you an updated ****** showing the correction. We apologize for the inconvenience and please let us know if we can help in anyway.

I never want to -- nor enjoy -- writing negative reviews, but my experience with this company was below subpar. Their business practices were entirely unethical and bordering on illegal, if not fully illegal. We agreed to the purchase of a car, agreed upon the sale price and all terms, and they were ******* a 5-digit check from the bank. After agreeing to the sale and receiving the check, the company ghosted me. Only after being pressed, did they attempt to slide in a restructured deal without discussion (unethical). Later, they admitted they had made a mistake in the original deal (due to their own internal disorganization between team members), and then declined to sell me the car, even after they had a check in their hands and a written agreement for the sale. I requested elevation to top level management at the dealership who also declined to honor their agreement. Quite interesting the name of the company is "Loyalty." So, I had the displeasure of shouldering their consequences of their mistake after spending a week of my life to find, agree to, pursue, and arrange for financing; all in good faith. It is ridiculous businesses like this that have given rise to better concepts in "haggle free" auto purchasing such as Carvana, Drivetime, CarMax, etc. I believe strongly in honorable and ethical business practices at every level. The behavior of these individuals was neither.

We are truly sorry to hear about your negative experience. Our goal is to provide fair and competitive pricing with every customer so they feel confident in their decision. We do not operate nor tolerate any unethical or illegal practices at Loyalty Automotive. Unfortunately the original agreed upon terms of financing had changed with your transaction and we could not make a deal. We greatly appreciate your feedback and apologize for not being able to come to terms.

Similar situation as ******************** took in a car that was paid off and they began fixing it and charging me without first informing me of what was wrong with the vehicle. Very vague about what needed to be repaired then they never fixed the original problem and I ended up trading the vehicle in for a car that wasnt worth what they priced it as, it didnt even come with the required spare tire. I know they took advantage of me because of the situation I was in. I do not recommend this Dealership, they are terrible if I could give a lower rating I would.

I'm sorry to hear that you had a negative experience. I will do my best to make things right. The email and name provided does not match our database. Can you provide me your information so I can help? Here is my info.********************* = GM Direct Line = ************

They sold me a *** car that needed ******* worth of work within 2 months. Falsely inspected the car while it had a dangerous broken tie rod and leaking hydraulics. Loaned me a car while the situation was being worked out and then charged my card without my approval. I'm going to *** them.

we fixed all Mrs ***** concerns but she will not bring our rental car back if its not returned today we will report it stolen.

This is unfortunately not true. I bought a car and without driving it 1000 miles needed over **** worth of maintenance. The rental car was given to me while they were to find me another comparable car where I would not be paying more. I’m 60 years old and this was to be a trusted safe car. It was not safe in fact very dangerous and was inspected by toyota and passed before I purchased it. It still is not fixed and they want more money. They charged me fir the rental without my consent.

we are trading her out into another car