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          Find a Location

          Colonial Hyundai has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Colonial Hyundai

              2200 Walthall Center Drive Chester, VA 23836

              BBB Accredited Business

            • Colonial Hyundai

              PO Box 3179 Chester, VA 23831-8459

              BBB Accredited Business

            Business ProfileColonial Hyundai

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            2200 Walthall Center Drive

            Chester, VA 23836

            Visit Website
            (804) 414-2020

            Want a quote from this business?

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            Customer Reviews

            1.2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2004

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Colonial Hyundai has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Colonial Hyundai

                2200 Walthall Center Drive Chester, VA 23836

                BBB Accredited Business

              • Colonial Hyundai

                PO Box 3179 Chester, VA 23831-8459

                BBB Accredited Business
              Location of This Business
              2200 Walthall Center Drive, Chester, VA 23836
              BBB File Opened:
              3/18/2004
              Years in Business:
              20
              Business Started:
              12/1/2003
              Business Incorporated:
              8/29/2003
              Accredited Since:
              3/1/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 25269 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Motor Vehicle Dealer Board

              2201 W. Broad Street, Suite 104

              Richmond VA 23220

              (804) 367-1100

              Fax: (804) 3671053

              http://www.mvdb.vipnet.org

              Type of Entity:
              Corporation
              Alternate Business Name
              • Carter Myers Automotive
              • Gateway Hyundai, Inc.
              Business Management
              • Mr. Ed Nicol, President and General Manager
              • Ms. Elizabeth M Borches, CEO Carter Myers Automotive
              Contact Information

              Principal

              • Mr. Ed Nicol, President and General Manager
              Additional Contact Information

              Fax Numbers

              • (804) 722-9717
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/08/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              The dealership and Hyundai corporate will not reimburse me for the cost of having to repaint our vehicle originally purchased here for an issue that Hyundai has itself taken responsibility via a letter sent with the vin number of my vehicle to me extending the warranty on the paint since there was an issue with failing paint. Ours was fixed through Colonial Hyundai with expense to me of which now that they have taken responsibility and stated that there was an issue will not reimburse me for what is covered by the extension of the warranty period extension. The work was completed prior to this new terms end but still continue to state that they will not repay me for our out of pocket expense due to an issue they have stated is their faulty paint on our model vehicle. The local dealer Colonial Hyundai keeps telling me there is nothing they can do and I have to go to corporate which is a frustrating circle as they pass you from one case manager to another telling you you are not covered even though you have the paperwork with the date of work done and warranty paperwork mailed to ** from corporate stating our extended coverage with specific VIN number.
              Read More
              Read 10 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stacey V

              04/18/2024

              If I could leave 0 I would!! Towed my car in because it showed signs of the engine replacement lawsuit from what my mechanic found. They tell me no I don't need a new engine I need a oil control valve because mine was broke in half how I have no ********** my car was not to be driven the mechanic drove my car with a broke part and my engine seized. So NOW I need a new engine got denied of course get it towed back to my house..the guy broke my middle console everything in my middle console is thrown in the car in the passenger seat My son's journal was ripped key missing and somehow my battery is dead it was a 1 year old battery so now I can't even get into my trunk or lock my car. My car left there in worse shape then it was in this is unacceptable. How dare you return my car to me like that My personal belongings thrown everywhere and broke my middle console and with a dead battery also blots missing off the engine spark plugs everywhere no tell what else..I would never go here again or buy a Hyundai and I will be contacting a lawyer I believe their mechanic got mad because he "broke" 3 of his tools as stated on my paper work and he seized my engine driving it with a broken in half oil control valve then returns it to me like this that's disgusting
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Central Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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