Business ProfileforRobertson Electric

I made an appointment with Robertson Electric for December 29, 2022 to check my pressure tank. Before making the appointment, I asked how much it would cost, and was told $140 for the diagnostic fee and $40 for every 15 minutes thereafter.When the technician finished evaluating the problem and was going to write up the charge, I mentioned having a $20 coupon so he wouldnt need to rewrite everything. I found a $10 "mileage fee" on the bill that hadn't been mentioned previously when I had explicitly asked for the costs involved. This charge also appeared when I had the repair completed on January 16, 2023. Because I wasn't informed of the "mileage fee" ahead of time when I asked for costs, I feel it's unethical to charge me. By not mentioning it when I originally called, I couldn't compare costs accurately with other companies, which--as I found out afterwards--don't charge this fee.I also feel overcharged for the repair. I ALWAYS WRITE DOWN the time repairmen arrive and finish the job; in this case, 9:06 AM and 10:36 AM, respectively. I was charged for 105 minutes (the invoice says they were here 9 AM to 10:45 AM), apparently making me pay for the time they took to write the bill. I shouldn't be charged at skilled repairmen rates for the 15 minutes the men claimed it took for them to let me know how much I owe!I also had to ask that the diagnostic fee be deducted from the bill, even though that is typical procedure when you have the diagnosing company come back to do the work instead of getting someone else to do it. Then I was told I couldnt get my 10% off the repair customers with a maintenance agreement are supposed to receive on repairs.I'm asking for reimbursement of the undisclosed "mileage charges" ($20), the 15 mins. to write the bill ($40), and the 10% off the repair customers are supposed to get if they have a maintenance agreementfor me, $89.60.Total refund, please: $149.60.