Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Consign Furniture has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforConsign Furniture

    Furniture Consignment
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/14/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Consign Furniture has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6865 Sierra Center Pkwy STE 200, Reno, NV 89511-2216
      BBB File Opened:
      9/28/2010
      Years in Business:
      14
      Business Started:
      10/1/2009
      Business Incorporated:
      7/27/2012
      Accredited Since:
      5/14/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Rock's Consign Furniture, LLC
      Business Management
      • Mr. Alan R. Rock, Managing Member
      • Mr. Erik Rock, Manager
      • Mr. Remington Rock, Manager
      Contact Information

      Principal

      • Mr. Alan R. Rock, Managing Member

      Customer Contact

      • Mr. Remington Rock, Manager
      Additional Contact Information

      Fax Numbers

      • (775) 322-0140
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/11/2022

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      At the end of January I do believe it was the 30th or 29th I went into cosign furniture to look for two new sofas the salesman that was working his name is ****** said he could get it to me for a little less and would take up the delivery fee I did not know that this would mean that he would be delivering it himself well on February 1 he came to do the delivery and brought me one love seat not either of the two sofas I had paid for so the following day he came back and picked up at love seat and it said that the sofas that I wanted were on back order but I need to go on in and pick 2 new sofas so I went ahead and did so even verified they were in stock now on February 6 he brought me another loveseat not my order and at this time I was very frustrated I told him Im supposed to get 2 sofas he said to get them both at the same time I would have to pay the $60 delivery fee so I paid the $60 delivery fee it was on ****************** was when I was supposed to be getting my two sofas Friday comes him and he tells me that hes on hes already come out to my house twice and that Im not going to get sofas or my money back Ive then reached out to his store manager ***** and ***** called the police to file a report and the police called me and said that the business is going to handle that privately they are not pressing charges on him for theft of their merchandise that he had delivered to me incorrectly now I have all of this recorded on my security cameras along with the conversations with him recorded on my cameras and yet the officer told me that I am going to be out my money and no sofas because they are deciding to handle it privately
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christine B

      1 star

      07/12/2023

      They are a bunch of lying, stealing thieves. We had them pick up items (we paid $50 for the pickup). We received a call suggesting floor pricing which we IMMEDIATELY said "NO' to emphatically. We let them know we didn't want any of our items sold at the store. We advised them we were going to have a charity pick up the 2 beautiful modern floor lamps and our movers would pick up our sofa with chaise. I had sent pictures to both the charity ********* (so she would recognize the lamps) and *** at the store so there would be no confusion. The charity ********* called me immediately after picking up the lamps because she said they didn't look anything like the picture I had provided to her. I called the store only to find out THEY HAD SOLD MY LAMPS which they had NO authorization to do. *** called me apologetic and said he would (that day) send me their recommended floor sale price because of the mistake. WHAT WERE MY LAMPS doing on their sales floor? I asked him if he was going to pick up the "wrong" lamps from the charity because we were moving the next day. It also was not ours nor the charity's responsibility to make another trip to their store. He said he would take care of it and would send the check to me ASAP. KEEP IN MIND - THEY HAD NO RIGHT TO SELL MY FLOOR LAMPS TO ANYONE!!!!! They knew that I had refused the low ball "offer" and we were going to have someone pick the lamps up, yet they did what they wanted to do - SELL MY PERSONAL ITEMS without approval - that's stealing. Never received the check (no big surprise) and when I followed up about the check their story continued to change. So, no check, they spewed many varying lies. Minimally they owe us full price for our lamps. They are a sleazy group of everything you ever imagined with a consignment business. BEWARE of corrupt and deceitful scum in consignment stores!

      Consign Furniture Response

      07/14/2023

      HI *********, 

       My name is Remington Rock and would like the opportunity to rectify your situation. Unfortunately, rather than calling us back to solve the issue you referred to name calling and reviews. I will first start out by stating we are absolutely not thieves as they say, " the proof is in the pudding" We would not been able to open 4 stores across the western US while being the largest brick and mortar consignment store in the US by stealing from our consignors. We have over a 4.5 ****** rating with over **** reviews! Second, I am a firm believer in owning up to your mistakes and with that said we absolutely made a mistake by selling your lamps without your approval but again it was a mistake with no intent. We have over **** items coming into the Reno store on a weekly basis and made a mistake that has happened maybe 3 times over a 15-year period. With that said we gave you other lamps in leu of yours we made the mistake with and you along with everyone agreed that would suffice. We would have definitely paid you out if had not agreed that you would accept the replacement lamps for your place of donation. We have not changed our story once as we have been firm on the fact we REPLACED your lamps with others that WERE accepted by whomever you were working with. At the very best there was a miscommunication with *** and yourself and still can be rectified. I would suggest that in the future you be respectful in rectifying matters like this and not refer to name calling. I am willing to have a conversation with you to make sure you are happy,  Please reach out to me anytime to discuss this matter. 

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.