Business ProfileforNational Jewelry & Pawn, Inc.

I got a loan and continued to pay on it when I could marking sure not to default. They made triple the loan amount so its not like they missed out on any money. I was in a bad financial situation but Made sure to make a payment or contact them when I couldnt to get an extension. I made a payment on July 17th for $61.60 which was 2 payments to not forfeit. I missed August and called them in September to pay it off completely and pick it up, thats when I was told the item was forfeit. I couldnt believe it because no one called and told me that it was about to when every other time I would get a call or text to let me know so I dont lose it. I was very upset and in tears. She said let me check if its been sold . I was then told it had not but it was sent out for cleaning and it can take up to a month or two because they get really busy. She said not to worry they would call me when it was done and I can pay $263.20 to get it back. I waited a few weeks with no return calls. So today I called and the gentleman who works there told me the item was already sold. I could not believe it after what I was told he then says that when its sent out there is no guarantee it comes back. That lady lied to me and never mentioned anything like that. I was lead to believe I could still get it back. I then spoke to a manager and I was basically told its gone and there isnt anything they could do even though I have a good history with them and that Im sorry no one called you. It was a necklace from *****. If it wasnt for the fact I really needed the money for groceries I wouldnt have used it for a loan. It meant a lot to me and all I got was a sorry.