Customer ReviewsforPinehurst Surgical Clinic, PA

No words can truly describe Pinehurst Surgical's lack of concern for putting a patient's health first. I was referred to an ENT doctor at Pinehurst Surgical because of a swollen lymph node that my family doctor at Pinehurst Medical requested be biopsied. Previously, First Health's **************************** did not perform the biopsy even after it was scheduled, I arrived, and made requested payment of 1/3 in advance. Instead, I was referred back to a dermatologist. To my surprise, neither one of four local dermatologists would perform the biopsy because it involves a lymph node. Instead, all four dermatologists referred me to an ENT doctor at Pinehurst Surgical. After waiting nearly 2-months for an appointment, completing the "new patient" paperwork in advance, personally delivering copies of the two ultrasounds already performed, and then arriving 20-minutes early on the day of my appointment on 9-27-23, I was turned-away because Pinehurst Surgical did not notify me of their internal payment policy. Since I do not carry my HSA card in my wallet, I was told that a doctor at Pinehurst Surgical would not see me because $130 of my $5,000 medical deductible was not met. Since I did not have my HSA card with me to make an immediate payment of $130, Pinehurst Surgical turned me away. May I remind you that there was zero communication from Pinehurst Surgical about this policy in advance of my appointment. Nothing in my new customer packet sent to my home and nothing in the texts sent to my phone to confirm my appointment. Pinehurst Surgical clearly puts a "money first" policy ahead of all patients, every time, all the time without exceptions. I can only hope that someday, their leadership and CEOs experience the same. If this wasn't already sad enough, a manager, whom I complained to afterwards, attempted to blame this issue on a doctor shortage rather than on their own internal "money first" policy and poor communication procedure.

We sincerely apologize for any inconvenience experienced. Our team is dedicated to premium, quality care and are here to help.

The scheduling staff at Pinehurst Surgical Clinic Orthopedics are very rude. *** been transferred to ******** since the beginning of last week and left two voicemails no response back. *** addressed to the scheduling staff she isnt returning my calls and was told to leave another voicemail. Instead of having me keep leaving voicemails how about finding an alternative solution instead of having me wait for a phone call back? If ******** was out of the office last week I would think you guys would have someone to cover down during her absence. Its just so unprofessional to keep being transferred to a voice message with no sense of urgency from the front end scheduling staff to ******** to schedule appointment.

Were always very sorry to hear about any inconveniences experienced. We understand frustration and want to make things right. Please give us a call at **************, and a member of our team will be happy to help you. Thank you!