Business ProfileforServpro of South Durham & Orange County

When I originated my complaint with BBB on July 19th, I also contacted my insurance agent who called ServPro of South Durham and they jumped into action on the three remaining problems on my punch list. Two of those concerns have been resolved; however, a broken venetian blind has yet to be replaced. August 4th I called and spoke with the president, *** ******, with whom I had been dealing. He said the blind had been ordered and would arrive August 9 or 10. I assumed that meant it would also be installed that week, so when I had heard nothing I called him August 11th and left a voice message asking when the blind would be installed. When I heard nothing from him I called ******* *********, the Office Manager, whom I had been instructed to contact. She was unavailable at the time but would call me later, which she did while I was not home. I returned her call on August 15th, and asked the receptionist, ******, to please have either ****** or *** call me. To date neither has contacted me. My water heater broke April 24th and I really want to have this lengthy problem settled.