Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jerry's Artarama NC Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jerry's Artarama NC Inc

      6104 Maddry Oaks Ct Raleigh, NC 27616-3156

      BBB Accredited Business
    • Jerry's Artarama NC Inc

      5325 Departure Dr Raleigh, NC 27616-1835

      BBB Accredited Business
    • Jerry's Artarama NC Inc

      PO Box 58638J Raleigh, NC 27658

      BBB Accredited Business
    • Jerry's Artarama

      6010 N Ih 35 Austin, TX 78752-3821

    Business ProfileforJerry's Artarama NC Inc

    Art
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.56/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/15/2004

    Years in Business: 55

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Jerry's Artarama offers art materials for professional artists, hobbyists, and student artists.

    Products & Services

    Acrylic Paints and Mediums, Airbrushing, Art Sets, Art Shipping Supplies, Books, Brushes and Palette Knives, Canvas and Boards, Charcoal, Colored Pencils, Comics Manga Supplies, Drafting Supplies, Drawing Tools, DVDs, Easels, Encaustics, Framing and Matting, Gift Cards, Gold Leafing Supplies, Gouache, Graffiti and Street Art Supplies, Inks, Kids Art Supplies, Learning & Art Education, Lighting, Mat and Paper Cutters, Oil Color Paints and Mediums, Painting Supplies, Paper, Pastels, Pencils, Leads and Powders, Pens and Markers, Printmaking Supplies, Projectors and Lightboxes, Scratchboard, Screen Printing Supplies, Sculpture and Pottery, Studio Furniture, Sumi-E Supplies, Watercolor Paints and Mediums, Watercolor Pencils and Sticks & More!

    Business Details

    This is a multi-location business.

    Find a Location

    Jerry's Artarama NC Inc has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jerry's Artarama NC Inc

        6104 Maddry Oaks Ct Raleigh, NC 27616-3156

        BBB Accredited Business
      • Jerry's Artarama NC Inc

        5325 Departure Dr Raleigh, NC 27616-1835

        BBB Accredited Business
      • Jerry's Artarama NC Inc

        PO Box 58638J Raleigh, NC 27658

        BBB Accredited Business
      • Jerry's Artarama

        6010 N Ih 35 Austin, TX 78752-3821

      Headquarters
      6104 Maddry Oaks Ct, Raleigh, NC 27616-3156
      BBB File Opened:
      2/1/1997
      Years in Business:
      55
      Business Started:
      7/1/1968
      Business Incorporated:
      8/11/1998
      Accredited Since:
      7/15/2004
      Type of Entity:
      Corporation
      Alternate Business Name
      • A S W Express
      • Art Supply Warehouse
      • ASW Art Supply Warehouse
      Contact Information

      Principal

      • Mr. Ira Goldstein, Vice President

      Customer Contact

      • Mr. Steven Gilmore, VP of Customer Service
      • Mr. Ira Goldstein, Vice President
      • Mr. David Goldstein, President
      Additional Contact Information

      Fax Numbers

      • (919) 790-6676
        Primary Fax
      • (919) 878-5075
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      ordered 3/27/2004 Item sold as "protection" for artwork,completely useless for this purpose.Customer service unresponsive and unhelpful Item is large and they want me to pay for return shipping because apparently its my fault the the item is unsuitable,
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bonnie C

      5 stars

      01/22/2024

      First to say *****'s Artarama mail order company has given me the ability to up my painting game by providing much higher quality painting surfaces and oil paints than I'm able to find locally at *********** and craft stores. I had never even seen, let alone tried painting on linen pads, panels, or stretched linen before purchasing them through ******** Whereas it generally cost a small fortune elsewhere online, *****'s prices are so reasonable I've been able to buy extra to share with fellow artists I routinely paint with, gifting panels and sheets of oil-primed linen I've bought in multipacks. Resolving problems: When I had a recent glitch with an unexpected beveled edge on a specific small stretched size canvas type, customer service representatives politely and kindly helped resolve the matter. In this often less-polite new world of pandemic/endemic supply chain problems, political chaos, scary weather, and general uncertainty about the future: people working together with kindness and giving each other the benefit of doubt when things go wrong is a heartening and welcome way to resolve challenges. That is what representatives of *****'s Artarama did in my case, and why I'm writing about it with gratitude. Big thanks and kudos to them!

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.