14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from ok j
5 stars09/06/2024
great company to do business with! fast response and they take good care if usShopper Local, LLC Response
09/09/2024
We greatly appreciate your five-star rating and truly honored to have you as a valued customer. We are excited to continue serving you for years to come. Thank you so much !Review from Morgan B
1 star08/20/2024
To anyone considering Shopper Local LLC, RTN, or any other of their subsidiaries for marketing, We would highly recommend reading reviews on multiple different platforms and reading online about the company. There is plenty out there to prove they are not a good business to work with. We didn't do this and regrettably spent over $4000 for nothing. We met with the local ***. ** had no data whatsoever on how much business I would get, but promised I would see results. The start up date didn't come as we were told. The contract we spoke about made sense, but it was nothing like what was provided. Several changes were made without our consent. Removing ads from certain stores, changing the ad cycles, and changing how much they charged us. After ads were removed without our consent, we decided to contact our lawyer regarding the contract. When they breached the contract - an email was sent advising we were no longer going to pay for any further ads nor we're we interested in continuing business with them. Despite a conversation with the local *** advising they would adhere to the cancellation - they continued to charge our CC on file. ****** even agreed that the company's history was a dark one back when their CEO was charged for fraud. We stopped payment, but found they would change their name from Shopper Local LLC to "Shoppers" to dodge the stop payment for "Shopper Local LLC". We've had to monitor our account for the last several months. We wholeheartedly hope, if you are reading this review, will avoid this company at all costs. It costs our small family owned business a lot of time and money.Review from Geoff C
5 stars04/11/2024
Great company to do business with. Fast response and they really work hard to put me in the best position to make sales.Shopper Local, LLC Response
04/12/2024
We greatly appreciate your five-star rating and truly honored to have you as a valued customer.
We are excited to continue serving you for years to come.Thank you.
Customer Service Team
********************** LLCReview from Samuel M
5 stars04/10/2024
Been doing business for over 10 years , great to work with , very happy with response its turned out to be a profitable advertising optionShopper Local, LLC Response
04/11/2024
Hello, We really appreciate your 5-star review and the time you took to share your positive feedback. Its customers like you who inspire us to maintain the high standards. And were excited to continue serving you for years to come. Thank you!Review from Manisha M
5 stars01/19/2024
I've been running ads with Shopper Local / RTN since 2013. I've got multiple businesses and we've used their services on an annual basis. We advertise a various grocers and using coupons with barcodes. Our system tracks the coupon redemptions and we have always been satisfied with the returns. We've run ads annually since 2013 and just signed another contract for 2024.I'd like to add that their represenatative, Raman, has been wonderful to work with. He's a great combination of patient yet persistent, and he's been very helpful with helping me find creative solutions to specific needs. Right before the lockdown I had just signed a long-term contract. ***** worked with me and didn't charge me for the contract until I was able to restart the ads. Overall I've had a very positive experience. I highly recommend the company and their product.Shopper Local, LLC Response
01/25/2024
Thank you for your wonderful review! Were delighted to hear about your positive experience with us.
Its customers like you who inspire us to keep striving for excellence. Thank you for giving us the opportunity .
Review from RANDALL S
4 stars01/16/2024
we have gradually added locations and have seen significant increase in business at pharmacy , the most bang for your buck.Shopper Local, LLC Response
01/20/2024
Hi *******,
We really appreciate your review and the time you took to share your positive feedback.
Its customers like you who inspire us to maintain the high standards.And were excited to continue serving you for years to come.
Thank you!Review from bill s
5 stars12/27/2023
ive been working with **** for a long time ... hes always very helpful thanks *******************Shopper Local, LLC Response
01/02/2024
We really appreciate your 5-star review . Its customers like you who inspire us to maintain the high standards. And were excited to continue serving you for years to come. Thank you!Review from Anita L
5 stars12/13/2023
We have worked with RTN (or Shopper Local) for many years. They have been very responsive to changes I have requested in our register tape ad and we have gained several new patients who have noted that they saw our ad on the grocery store receipt. I appreciate the quarterly check ins to see if we want to make any changes in our ad and the quality job that has been done upgrading our ad. Our experience with this company has been very good.Shopper Local, LLC Response
12/14/2023
Thank you for your wonderful review! Were delighted to hear about your positive experience with us. Its customers like you who inspire us to keep striving for excellence.Thank you for giving us the opportunity .Review from Jack F
1 star11/27/2023
To any potential customers I would highly recommend that you visit your local supermarket which will be used to list your advertisement before actually signing any paperwork. Shopper Local LLC DBA Adcart will try to sell you on a fictitious number of leads and new customers that current advertisers have received. Contact the current advertisers and ask them for their opinion and for actual hard numbers of leads or customers gained by this advertising scheme. In my personal situation I did not do this till after I signed the contract and left a deposit. One other main issue I would also recommend is to be extremely wary of using their ad designer. In my current situation I was promised an original design, but instead I received an advertisement which was my business card simply copied and reorganized to fit into their provided slot dimensions. In the past 5 months since my ad has been displayed on the shopping carts of the contracted supermarket, I have not received a single lead or phone call. There are much cheaper and more effective means of advertising available instead of the services provided by this company.As a current customer I do not recommend using this company for any advertising needs. Thank you.Shopper Local, LLC Response
12/12/2023
Thank you for taking the time to share your feedback with the Better Business Bureau. We sincerely apologize that you were not satisfied with your recent experience with Shopper Local LLC DBA Adcart. We take all customer complaints seriously and appreciate the opportunity to address your concerns.Addressing Your Specific Concerns:1. ********** We understand your disappointment with the final ad design. While we strive to create original and visually appealing ads for our clients, we also need to ensure the design adheres to the specifications and requirements provided. During the design process, both our sales representative and artwork coordinator made their attempts to design an ad that met your specific needs and preferences. However, you refused any further modifications, so we printed the ad as is.2. Lack of Results and Communication: We understand your frustration regarding the lack of leads and phone calls generated by your ad. While we believe our shopping cart ad program can be a valuable tool as Ad cart is a branding/name recognition program designed to keep ones business Top of Mind. In turn, that Top of Mind awareness greatly helps our advertising partners maintain and grow their respective businesses, results can vary depending on various factors, including industry, target audience, and ad placement.We did reach out to you to offer solutions, including credit towards current advertising campaigns or the opportunity to reprint the ad with the design changes you requested. Unfortunately, it was refused. As a conclusion of our last conversation, both parties will uphold their contractual obligations. And Ads will be running as it is till the end of the contract.Review from Leslye V.
5 stars11/21/2023
I have been working with ***** and he has been such good help on guiding me with everything!Shopper Local, LLC Response
12/14/2023
We greatly appreciate your five-star rating and truly honored to have you as a valued customer. We are excited to continue serving you for years to come.Thank you so much !
Customer Review Rating
Average of 14 Customer Reviews
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