Business ProfileforCulligan Water Conditioning

I copy here a shortened version of a letter I sent to the Indiana, PA, office of Culligan Water. I have had no response. Culligan Water 1749 Wilson Avenue Indiana, PA 15701 July 6, 2022 Dear Culligan, Around June 16, I had a call from a Culligan technician. He informed me that he would be in our area on the next day and asked if it would be convenient for him to come by with a replacement UV filter lamp. Harry, who installed the new equipment last summer, had informed me that I would need to replace the UV lamp around July 1, and I had planned to pick one up at your store, but this seemed to be a nice alternative. He also suggested he could bring a replacement sediment filter. I asked if he could also bring a replacement O-ring as the sediment filter had some leakage. At no time did the technician mention that he would be charging me for a house call, and I remind you that I did not request a house call and merely agreed to allow your technician to deliver three items that I could easily have picked up myself and installed. I believed this to be a Culligan service. All my previous dealings with Culligan along with the words used by the technician on the phone and during his visit had instilled in me the confidence that this was a free service. So, I was surprised and annoyed to receive the enclosed bill with a $95 charge for the house call. I assumed it was an error and drove up to Indiana yesterday to ask that the charge be removed from my bill. One of your pleasant clerical staff members referred me to a young man (who did not introduce himself but seemed to have some managerial role) who, after listening to my account, did offer to reduce the house call charge by $20 because of the "misunderstanding," and asked me why I was angry. I was angry because I do not like to be ripped off. Sincerely. *** **** ********