Business ProfileforRoadrunner Recycling

This is a bit of a complex situation but it's about a restaurant (me) antique taco getting harassed from roadrunner for not using them anymore. They are trying to charge us 4K b/c we canceled a contract however we had no choice in the matter, we weren't getting serviced. Please see my latest letter to attorney / collection office. This company continues to bother and harass us its bothering my team and our operations. Dear ****.I fully understand what a rollover contract is however you are missing some very KEY points to this situation.1. Roadrunner failed to tell us (as they should have) after 11 years in business and doing garbage the same way that all of a sudden we were now NOT allowed to remove our garbage in garbage bags. We had to remove garbage without a bag and toss directly into the can. That was NEVER going to work for us. After garbage continued to not get picked up we called RR to address the issue.2. We told them we needed to continue to remove garbage in bags and that we would not be able to operate without using bags.3. RR informed us to continue doing it as normal. The problem was they didn't tell that to the garbage company so we started racking up contamination charges. I have about 100 emails about this if needed. 4. After months of being ignored and horrible service from RR we decided to handle this on our own and get a new garbage company, we mailed a certified letter canceling roadrunner.5. I have several emails stating roadrunner is no longer picking up our garbage and our service is cancelled This isn't about breaking a contract, this is about a small minority owned business getting ignored over and over again. What I wish for is that you all would stop bothering us and let us run our small operation in peace. The best part is I have people calling from roadrunner to set us up as a new account, this company needs a major deep dive in customer service. Please note in 12 years of business I have never not paid a bill.