4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michelle W
1 star11/24/2023
Very disappointed in the service department. I spoke with **** and he set up an appointment for me to get a chip fixed in my windshield. He told me that the glass company would come out on 11/24 and I could drop my car off at 8:15. My husband arrives promptly at 8:15 and the ************ look at him like he has two heads! Then another guy approaches him and asked him what hes here for and he says to get the chip in our windshield fixed. This employee responds with well, I dont know what you want me to do about that. How incredibly rude! Nobody has any idea about this appointment, they bring in a sales guy named **** and my husband said no it was a service guy named **** who we spoke with! Then we come to find out that the glass company wont be able to arrive until **** pm and we already have plans since its the holiday weekend! We had to reschedule for a week day when both of us work and didnt even get an apology for how rude they were.Review from Dana M
1 star12/31/2022
This business overcharged us on parts for a muffler and pipe replacement by $336.00.The markups charged were more than double the price charged by the supplier for the same parts.Go to Valley Honda in *********** if you can help it.Review from Margaret R
1 star09/28/2022
Terrible, -Told one price over the phone and after driving over 40 miles and losing a days work they raised the price over 1500.00 dollars.Don’t deal with them-liarsReview from Andre G
1 star07/23/2022
They're crooks. Had to send complwint to AG office and they were forced to reimburse. I took my car there with part already bought. My return valve was leaking from my power steering. When I picked up my part from auto zone they gave my the wrong hose. They gave me a hugh pressure hose. I just had that replaced somewhere else 2 months prior. I dropped my car off and went to breakfast. Instead if them calling ne and saying hey this is the wrong part. The broke my brand-new high pressure hose then explained ut was my fault for not getting estimate done with them and then I had to pay twice. I had to pay them for breaking a new part off and then pay to have the clearly leaking hose fixed. When I complained to mechanic and service girl they smirked and laughed. The manager basically told me this was all my fault. Terrible experience strait crooks with a very crooked service manager.
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.