Business ProfileforWest Central Equipment

I purchased a garden tractor at West Central Equipment in New Alexandria in 2010. I have had the tractor serviced regularly at that location since the purchase. This year, I sent the tractor in for annual service. I requested the BASIC service. I was contacted by Melissa at West Central Equipment on Thursday 4/11/2024. At that time, I was told the tractor needed a part for the transmission. I inquired about the cost of the part and labor, and was told the part was approximately $57 + labor to install. I agreed to the cost of replacing that part only. On 04/15/2024 Melissa again contacted me for payment since the service for the tractor was complete. Before providing payment information I asked what the total cost was, and was told the total cost was $674.17. I asked why the cost seemed to be high, and was told that was the cost for pickup and delivery, the part and labor for the transmission, and PREMIUM service. I explained that I never requested premium service, and had only requested basic service. Melissa said she would have to speak with her supervisor who was in a meeting and call me back. No one returned my call. I called on 04/16/2024 and asked again about the billing, and Melissa at that time stated that when she called me on 04/11/2024 she quoted me the total cost at that time, which is not true. The only cost discussed on 04/11/2024 was the cost of the part and labor for the transmission. She insisted that she had given me the total at that time, and alleged that I was making excuses to avoid paying for the premium service. I have done business with this company for 14 years without having trouble previously, but I will never do business with them again. I would advise anyone doing business with them to get all costs IN WRITING ahead of time, otherwise you may be charged for something you didn't ask for or agree to.