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Find a Location

Century Support Services, LLC has 1 locations, listed below.

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    Business ProfileforCentury Support Services, LLC

    Debt Relief Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.6/5stars

    Average of 88 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/29/2016

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Century offers consumer credit advocacy and debt settlement services for consumers in financial distress with their unsecured debt. Their debt settlement program is hardship based and compliant with the Federal Trade Commission (FTC) no advance fee rule.

    Business Details

    Location of This Business
    2000 Commerce Loop Ste 2111, Irwin, PA 15642-8111
    BBB File Opened:
    3/3/2015
    Years in Business:
    11
    Business Started:
    11/19/2012
    Accredited Since:
    7/29/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1245669 for this business, issued by Pennsylvania Department of Banking and Securities. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Pennsylvania Department of Banking and Securities

    17 N Second Street, Suite 1300

    Harrisburg PA 17101

    (800) 722-2657

    Fax: (717) 7878773

    http://www.dobs.pa.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Amy Michalo, Vice President of Human Resources
    • Mr. James Navarre, COO
    • Mr. Tim Detisch, CFO
    • Ms. Danielle Palmiero, Sr. Director of Customer Experience
    • Mr. Dan Frazier, CEO
    • Mr. Warren Brasch, General Counsel
    • Ms. Caroline Wetmore, Vice President of Marketing
    • Ms. Emma Crutchfield, Marketing Assistant
    • Mr. Mike Leuthold, Vice President of Operations
    Contact Information

    Principal

    • Mr. Tim Detisch, CFO

    Customer Contact

    • Ms. Danielle Palmiero, Sr. Director of Customer Experience
    • Ms. Emma Crutchfield, Marketing Assistant
    Additional Contact Information

    Fax Numbers

    • (724) 861-1039
      Other Fax

    Phone Numbers

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    88 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexis S

    1 star

    09/11/2024

    This company is a complete and total scam. They promised that they would work to alleviate my debt. Instead all that they have done is make me insanely late on all of my credit cards and lower my credit score by over 250 points. They have worked on ONE account out of thirteen and did not plan on touching any of the other accounts until 2 years after starting the first account. The only thing that they did was accept an offer that the company already extended to me, but they are charging me 29% of the settlement amount for them to simply take the money out of my account and put it into an account that they created for me (and charging me $10 a month for that account) and then paying it to the account that they "settled". I was advised by them upon signing up that none of the fees were going to come out of my payments until they settled all of my debt, then I would pay their fees. I was advised that I should not continue to pay any of the accounts that they have on their roster at all. I have been met with nothing but sarcastic and rude customer support every time I have contacted the company. I asked to cancel my account and they informed me that they would do so, but never sent documentation. I called today and spoke with "D", who was also nasty and sarcastic, talking to me like I had all of two brain cells, and informing me that my account was cancelled, but all of my information is still up in their system as though the account is active, which it still is. They have one account that they are collecting more than half of the settlement for as fees. Everything else should have been removed as I requested. Documentation of these steps should have been provided. This company is not trust worthy. They are not upfront about their practices. The customer support team is rude and uncouth. I do not recommend and will shout that from every platform. I wish I had read ALL of the reviews before attempting to work with this company.

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

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