Customer ReviewsforClearview Federal Credit Union

This is by far the absolute WORST banking experience I have ever had. They are extremely inconsiderate and make up new rules on the fly. I cannot wait to get my account to a $0 balance to close this account. SAVE YOUR TIME AND MONEY. I detest this banking experience.

After a review of the account, it was determined that a hold was placed on a joint relationship account due to the checking account being below zero. A representative from our collections area explained to our member why the hold was placed on the joint owners account (right to offset policy). Our representative also spoke to the joint owner explaining why a hold was on their account a few days earlier than the conversation with the member.

**** in fraud needs fired! Horrible customer service. Been a member for years and he's questioning my honesty. I can deal with their lackluster banking but this is the last straw

We know that our member is having an issue and we're currently trying to work with him.

Clearview Federal Credit Union left me stranded when they closed my debit/checking account because of late payments on an unrelated credit card account. I did not receive any notice of this via phone or email. I would like to warn any potential customers of their policies as this has affected my family which is currently experiencing some health and financial hardships.

In October 2023, 6 phone call attempts and 3 emails were directed to the member regarding her account, including the credit card, which is also a part of her overall membership with Clearview. In addition to the calls and emails, a letter regarding the account status was mailed on October 10, 2023. All attempts were done based on contact information on her account. Our member did make contact with us twice on November 1, 2023; our Member Resolutions area was able to explain the full status of her account.We are empathetic of our member's current situation, and made every effort to reach the member.

They withhold my unemployment benefits despite being deposited. Bunch of thieves

Clearview's policy is to post all electronic ACH deposits and make them available the same day they are received. A review of our member's history shows receipt, posting, and immediate availability of deposits on Friday 6/30/2023, Thursday 7/20/2023, and Tuesday 7/25/2023 at 5pm each of those days. There were no holds placed.

I have had clearview since I was 16. I am now 32. Never had a problem with them til this year. I am going thru a nasty divorce and our joint acct went negative well my husband had me a SAHM so I wasnt working. My husband moved his pays to his acct. so when I opened my personal acct I was using it but then clearview took my joint acct and thru it into my personal acct. so the negative place then went into my personal acct then today I go to close my two kids savings with them and found out that they took my kids money to pay for my negative acct. THAT IS UNACCEPTABLE! Those are minors a that was money they worked hard for to save up for college or a car when they are older I am beyond mad at this bank and I will never ever use them for anything ever again. I will never recommend them to anyone either.

When an account goes negative, we attempt to reach out to the member until day 45 of being negative. Once the member is negative for 45 days, we then charge off the account. When an account is charged off we transfer all funds from accounts they are joint on to reduce the negative balance. We make these transfers per our Terms and Conditions. We made 12 attempts to contact the member prior to charge off. These attempts included calls, emails, and letters. We were unable to reach the member despite our efforts. We followed procedures and moved funds to offset the balance. The account was charged off on 5/15/2023. On 5/26/2023 the member called in to our 866 number and explained what was going on. At that point we were unable to offer assistance, as the account had been charged off by that point.

Atrocious product and online experience. DO NOT USE CLEARVIEW FCU. Their online portal is nearly impossible to use IF you can even successfully log in. I had to have several conversations with their support because I was paying my card off in a way they did not even know existed, for example. Unlike every other credit card in the world, if you have a zero balance on your card for a time (they couldn't define how long) they will CANCEL YOUR AUTOPAY and you will end up being accidentally delinquent. Why any bank would do this is beyond me. Why a bank that does this wouldn't have the decency of removing the knock to your credit report as a result is equally insane. Never mind the 6 years of perfect payment history and the less than $100 overdue balance. This bank is 25 years behind in all things online. I've never had to speak to ANYONE at the several other banks I've used in the past to successfully bank online, I've had 6-10 phone calls with clearview on the back of their terrible online experience. I still can't login and the last person I spoke with wasn't even able to help me. As the kicker, you also can't cancel your card like every other credit card in existence and you have to send them a letter or appear in person to cancel. Clearview FCU is a massive waste of time with no benefits. I strongly recommend using any other real bank instead.

Based on a review of our members personal account as it relates to credit card activity, the last activity and login in was November 2020. At that time, Easy Pay, an automatic transfer method, was set to pull money from another financial institution to pay the Clearview credit card. There has been no activity on the card for over two years. Statements with no activity are not sent to members. In addition, the Easy Pay/autopay is removed. The statements sent after charges in February and March were sent to the mailing address on file at that time, and then returned by post office due to the incorrect address and no forwarding policy. For security purposes, statements are not forwarded based on any forward mailing instructions with the post-office. Contact was made with the member by our member resolutions department three times in May regarding past due payment. The card is currently paid off and closed as of June 1, 2023.

Will never use again. I had a car loan with them that I paid off. I had to drive to a branch to pay off the loan and when I was there I closed the account. I was told I was completely done with them. Got a statement from them saying it was paid off and the title for the car. A month later $500 was deducted from my account by them. When I called they told me my account was closed but for some reason the withdrawl still happened. They told me I could either wait for a check in the mail or drive back out to the branch to get my money back. They refused to put it back in my account. This is ridiculous. They stole $500 from my bank account, without my authorization and then would not give it back rhe way way they took it. When asked to speak with a manager, I was told someone would call me back and no one has. If I would walk into a branch and take $500, I would be arrested. I couldn't tell them don't worry, I'll send you a check in a week. Terrible company, terrible business practices, do not do business with them.

We are sorry for our members experience. The loan payment of $500 was a recurring transfer from another financial institution to Clearview; this was set up within the members online banking external transfer feature. Unfortunately, due to the payoff and account closing happening on the same day, the loan was not listed on a maintenance report that would automatically expire the recurring external transfer. The initial conversation with the member triggered the refund by check, and it was placed in the mail. Due to the timing, the mail pickup had occurred and the item could not be retrieved. In an effort to send the refund electronically the next day, additional contact was made with the member providing an option to receive the funds quicker even though the check was already sent by ***** Member opted to wait for the check in the mail. Clearview strives to create positive experiences. Using member comments is one way for ** to look at a current process and make it even better. An internal solution is already underway that would help avoid this in the future.

I have a highly credit score and a lot of equity in my home. Due to 2 wooded lots that are on my mortgage (deeded and taxed as separate parcels), they refused my loan. They also said that the appraiser couldnt find comparable properties, yet my initial mortgage and refinance appraisers had no issues. I currently have a car loan with them, and once that is done, I will no longer ever be a customer of theirs. I will say that the loan officer I was speaking with was very nice and professional.

Clearview guidelines state we do not lend on acreage exceeding 10 acres; our member's property exceeded that amount. Real ***************** contacted the member, and per the conversation, Clearview will consider relooking at that guideline in the future.

By far the best. Honest and always courteous! If it wasn't for them , I would've never been able to build my credit from the 400s to high 600s .thank you clearview !!@

Thank you for the 5 star review. We appreciate your business and we look forward to making your experiences with Clearview positive and memorable.

Honestly I'm giving a 2 star review because Clearview has great banking except moon twp branch!! You'll be judged for bein in work jeans and a t shirt and I feel they base you on your skin color also witch is unfair because all American people have rights even white so someone needs to look into this !!!!!

Member visited our office regarding fraud on his card. The card was blocked due to fraud. Clearview's card compromise area has been in contact with the member and the card situation has been handled.