Customer ReviewsforU-Haul International Inc

Had a reservation for about two weeks. Get a call the night before the move, THE ***** BEFORE THE MOVE that they don't have a truck, but that we can get one two days later in another town 18 miles away!!! My wife's 89 year old aunt is all packed up and ready, bed broken down and everything. Look into PODS is my advice. Or any other service. Horse and buggy would be more reliable.

Hello *****. I apologize for any issues you had with your reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.

I would suggest nobody ever book from U-Haul. They have a central location that knows nothing about what goes on in their stores also lie to you about prices for you to get to the store and they charge you extra and say that the central location doesnt know what theyre talking about. this entire business is a scam, and Id love to see them shut down for good!

Hello CT. I apologize for any issues you had. U-Haul also received the BBB complaint and will address your concerns in that response.

"UHAUL welcomes customer to leave items in a reuse area then when the customer does this a ******************** Manager inhumanely tacks ****** onto this customers ********************** bill. The ******************** Manager then refuses payment of ****** plus taxes of the regular storage unit bill because the customer refuses to pay the extra ****** that is NOT owed by this customer". ******************** then locks the customer out of her ********************** unit. This caused the customer to lose many items which were sentimental. It also causes the customer to hide items behind a tree/bushes on the UHAUL property. It results in the customer having to pay to have some of the items moved away. Please open the links below to hear videos in full detail and also to see photos in support of this highly devastating case. What caused me to make a complaint on a UHAUL Manager and another UHAUL employee which then led to their retaliatory conduct against me as explained above? ****************************************************************** These hashtags also tell this case:#stopituhaul #uhaulcorruption #wheresthedocument? THE LINK BELOW IS THE ***** ****************************************************************** THE LINK BELOW IS THE SIGN IN THE RE USE AREA ****************************************************************** THE LINK BELOW IS THE SECOND ATTEMPT OF MY TRYING TO PAY THE STORAGE BILL ON THE 3RD OF SEPT. 2024. IT WAS REJECTED BECAUSE I REFUSED TO PAY THE EXTRA ****** THAT I DO NOT OWED(I waited a very long time to try and make a payment hut such was wrongfully rejected) ****************************************************************** THE LINK BELOW IS ME EXPLAINING THE **** IN FULL DETAIL ******************************************************************

Hello ******, I am sorry about the issues you are having in regard to your storage contract. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

Worse customer service in my life will never darken their door no matter what.

Hello *******. I apologize for any issues you had. Unfortunately, I was not able to locate a recent rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.

Absolutely horrid experience and a company full of incompetent people. Thanks for charging me twice and dragging your feet FIXING YOUR MISTAKE!

Hello *****. I apologize for the issue you had with the charge. I updated your existing complaint with the information provided in your review and see it has already been addressed. I apologize again for any inconvenience and if we can assist with anything else, please let us know.

I recently rented a truck and trailer from this location. They made an error on their end. Required me to bring back the truck after only 12 hours of use. Additionally, after returning the truck, I realized that I had left some personal belongings in there of value and I contacted them within about eight hours to see if they can hold that item until I come pick it up later that evening. The employees continued to tell me multiple times that they did not have anything did not have anything and it was only until I requested the manager review the footage on the security cameras to ensure that the vehicle and the person who checked it out, did not take the items from the vehicle. It turned out after speaking with the manager that one of their employees had taken the item and soul in the item and taking it home. He said that he was new and just didnt know that there was a 72 hour hold policy on items found in vehicles. I just want to go out there and say its absolutely ridiculous that if you have my contact information you get in the vehicle you find something that belongs to me it would only make sense to make a phone call out or at least to wait 72 hours for that person to see if they can come back and get their items.

Hello ********, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

I was sent out on a truck that had no gas cap a cracked windshield a cracked side Right mirror and was disgustingly dirty

Hello *****. I apologize for any issues you had with the rental. I updated your existing complaint with the information provided in your review and see it has already been addressed. I apologize again for any inconvenience and if we can assist with anything else, please let us know.

***** again will I use UHaul. Picked up my truck and the inside was dirty with cigarette ashes everywhere. Then upon returning, I cleaned the rental and returned it a day before; but nothing in return. You dont get the $25 for cleaning the rental before bringing it back. One of the worst companys with rude customer service reps. ***** using ********************** again. Telling my friends and family not to EVER use UHaul again!

Hello ******, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.

Rented a 26 foot box truck for long move. The top of truck was not maintenance and leaked during storms for four days ruining most of my furnishings etc. I am sent to ******** which is a complete joke. Wanting me to do all the work and submit photos etc for pennies on a dime. No one offered to help get unloaded and document then the damage. Don't use them. You will regret it. Go to ******

Hello *****. I am sorry that happened. I reached out to Repwest and let them know about your concern. I also see U-Haul did provide compensation for the issue as well. I apologize again for any inconvenience this caused you.

I reserved a trailer on august 22nd that had been cancelled and the store employee somehow reactivated my reservation without my knowledge or consent. I received a cancellation email however no such mail stating my reservation had been resumed. I was then overcharged not reflecting what my receipt had originally stated at ***** but at ***** I believe. I then called to complain about the charges that have since over drafted my bank account and the customer service agent said she was going to have the general manager email me back with a response its been about two weeks now and no word. I called back and the agent I spoke with today informed me that there was no dispute even filed or contact made with the manager. I've now got a dispute number for my complaint but I am very angry that my card was used without my knowledge and consent after i was under the impression my reservation was cancelled. Also, all of this was done without my knowledge by someone down at the 29 road uhaul and I was not called once to verify if I even wanted my reservation cancelled in the first place. Totally unprofessional and I believe, Illegal, at least call me so I could have had some knowledge instead of deciding the person at the uhaul even had the authority to make changes such as these.

Hello ******. I apologize for any issues you had. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.