Business ProfileforShasta Pools & Spas

We purchased a new home that included a pool, the seller is who signed the contract with the pool but he sold and moved before the pool was completed. We have owned the home since March of 2023 and have recently had pool issues. It is supposed to have a 5 year warranty but were told since we were not original owners it is only a 2 year, which does seem right since the origianl owner never even used the pool. Anyway, the other issue is, the issue with the pool. The leveler did not seem to be working and our pool was filled all the way to the top. **************** suggested we get ahold of Shasta pool to have them come out since it was still under warranty. We called Shasta and were told to turn off the pump and they would have some from warranty come out. We turned off the pump as told and within hours the pool level had dropped several inches which is not normal. Someone from Shasta did come out a few a days later and replaced the leveler but once we explained the situation with the pool dropping dramatically he said he had to get with someone else and either he or the this other person would call us. That was almost 2 weeks ago and in the meantime **************** said our pool is getting trashed because birds are pooping in it and staining it. We have left several messages for Shasta and no return calls. Please help!!!!