Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          HomeWell of East Valley has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHomeWell of East Valley

            Senior Home Care
            BBB accredited business

            Contact Information

            3707 E Southern Ave Ste 1019

            Mesa, AZ 85206-6201

            Visit Website
            Email this Business
            (480) 629-8322

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/28/2016

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers non-medical in home health care services.

            Business Details

            Location of This Business
            3707 E Southern Ave Ste 1019, Mesa, AZ 85206-6201
            Email this Business
            BBB File Opened:
            6/22/2016
            Years in Business:
            8
            Business Started:
            6/2/2015
            Business Incorporated:
            6/2/2015
            Accredited Since:
            6/28/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rolezola Inc
            • HomeWell Senior Care
            Business Management
            • Mr. Michael S Roley, Principal
            • Ms. Susan M Andazola, Director
            Contact Information

            Principal

            • Mr. Michael S Roley, Principal
            • Ms. Susan M Andazola, Director

            Customer Contact

            • Mr. Michael S Roley, Principal
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The incidents within this complaint have taken place in May of 2023.My mother-in-law is confined to a scooter/wheelchair and needs 24-hour care and assistance. Her husband was recently hospitalized and she was left alone in her home to care for herself overnight on at least two known occasions. Several caregivers have no call/no showed during this time period. My husband and his brother have been attempting to assist with improving services by reaching out to management and scheduling personnel. They have been unsuccessful thus far. It has come to our attention that certain staff at this business have referred to my husband as "the mean twin" behind his back. This is terribly unprofessional behavior. As of today, May 19, my mother-in-law was without a caregiver overnight last night and all this morning. We are seeking referral from the VA for a different caregiving company, or for HomeWell Mesa to provide the services they guarantee on their website.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karin B

            02/29/2024

            Many important things are touted on the website that don't happen once you sign up.Owner is non responsive to calls or texts. There was NO **********************, active basic or customized care plans, no follow up with issues or active coordination with any other health care providers.Little to no training of caregivers for help with activities of daily living, medication assistance, or medical conditions like dementia or a severe disability, etc. Website says, "We deeply understand your concern for safety and security." Not sure how that can happen when there is no active involvement from management and no coordination of the caregivers duties and changing needs of the client for consistency of care. The caregivers were left to figure out their own systems for care delivery and communication which, depending on the caregiver on duty, left it fractionated and at times severely lacking.I would never recommend this company to anyone. 1 star only for some of the caregivers
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.