Business ProfileforRentals America

-Misrepresentation of "extensive tenant screening" as advertised on website. After our tenant defaulted, I requested documents provided by tenant. His paystubs were a very simple word document, and no one was able to provide the verification of employment that the company conducted. Upon reviewing the rental application, the address listed was invalid, he used a 17-year old as a reference who was also listed as a resident in the home, and his employer's phone number was not in service. Upon a simple ****** search, we uncovered arrest records. -************************* was asked to verify with the tenant that utilities were transferred to their name, however did not provide proof or confirmation that this was the case. This resulted in over $800 worth of unpaid utility bills. -Owner Luc Marceau accepted to provide reimbursement of rental fees to my wife, so long as we removed social media reviews. We accepted verbally. He said he'd send us the verbal agreement in writing. However upon receiving it, there were undisclosed conditions; such as freeing the company of any liability, releasing of them of any claims, and a non-disclosure agreement. We did not sign it, as it was a mis-representation of what he stated verbally. We did reach out and told *** that there was a gap between the verbal and proposed written agreement, but he simply stated that he wouldn't change anything. Email and copy of document available upon request. -Owner *** Marceau stated that agent *********************** was "one of his younger and less experienced" agents, in response to her making errors and not communicating. -Agent ************************* did not keep copies of mail keys. Causing an added expense, due to the company's negligence. -******************************* advised that the house just "needed cleaning" and a "haul off." But the house was left in terrible condition, with a hole on the door, old urinated mattresses, urine cups, and a large amount of clothing and larger items. -Agent *********************** incorrectly advised my wife and I that we were able to rent to an ***. As a person that was referred to us by a business partner was looking to rent from us via an ***. After advising the *** owner that we could move forward, and giving ***** the direction to draft the lease, she retracted and stated that the business would not be able to service the lease after all.