Business ProfileforPlumbing & A/C Medic

During the first week of Aug 2023 Plumbing and AC Medic was working on my neighbors house and turned the water off to my house (unintentionally). I noticed that my mist system and my backyard waterfall had stopped working so I went in the back yard to investigate, couldnt identify the issue, so I went to the front yard and discovered 2 individuals from Plumbing and AC Medic in my front yard. I asked them what they were doing, and they explained that they had accidently turned off my water instead of my neighbors water. They apologized and stated that the water would be restored momentarily, and it was. The total time that my residence was without water service was about 20 minutes.Once the water was restored, I noticed that my backyard mist system turned back on but stopped working after about 5 minutes. I reached out to the service provider that maintains my system and explained what had happened and the service provider explained that running a mist system without water will burn out the water pump. Subsequent t investigation revealed that both the pump and the motor were seized because of running the system without water.The mist system is a custom system that costs nearly $3000 to install for all parts and labor. The pump and the motor currently retail for $700 and $300 respectively and the cost to remove and replace would be an additional hourly charge.