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          PlumbSmart Plumbing Heating and Air has 1 locations, listed below.

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            Business ProfileforPlumbSmart Plumbing Heating and Air

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.7/5stars

            Average of 67 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/20/2012

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers plumbing, air conditioning, heating, and water damage restoration contracting services.

            Products & Services

            Trane HVAC Systems , Trane Comfort Specialists , Trane HVAC Systems , Trane Comfort Specialists , HVAC System, Ductwork , Insulation, Air Conditioning Units , Air Conditioners, AC Compressor , A/C Condenser , Furnace, Heat Pump, Split System, Package System, Mini Split , Heating and Cooling Systems , A/C Unit , Air Purifier , Air Filter, Water Purification , Water Filters, Reverse Osmosis , Gas Water Heater, Electric Water Heater , Tankless Water Heaters, Water Softeners, Water Softener Filters , Water Filtration Systems, Sink, Faucet, Drain, Garbage Disposal , Toilet , Showers, Shower Cartridge , Shower Valve , Sewer, New Pipe, Repipe, Copper Piping, PEX Repiping , Valves, Hose Bib

            Business Details

            BBB File Opened:
            11/27/2007
            Years in Business:
            20
            Business Started:
            4/1/2003
            Business Incorporated:
            7/27/2006
            Accredited Since:
            1/20/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • AWG Decker Enterprises Inc
            Business Management
            • Mr. Wayne Patric Decker, President
            • Mr. David Larson, Marketing Director
            • Mr. Matthew Decker, General Manager
            Contact Information

            Principal

            • Mr. Wayne Patric Decker, President
            • Mr. Matthew Decker, General Manager

            Customer Contact

            • Mr. Wayne Patric Decker, President
            Additional Contact Information

            Fax Numbers

            • (480) 654-8865
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/02/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Hello, I hired Plumbsmart to do extensive plumbing in a home that we purchased in 2021. The plumbing consisted of 12K to include new fixtures, water heater, water softener system, install sink stops, ect. They installed everything on 8/4/2021 and charged me $11786.18 for everything. Fast forward to yesterday 8/1/2023. I had another plumbing company looking at a toilet that keeps backing up. He opened the tank and mentioned "media." He looked at my additional toilets and looked at the water softener. He told me that the water softener is not working, and that I need to call the company who installed it. I am having some issues with my plumbing fixtures as well. They seemed to be blocked.I had Plumbsmart who is the original company who installed the system out to my home on 8/2/2023. I explained that I reached out to them because another company had notified me that I was not getting soft water. And that my fixtures were blocking up because the filter was not working on my system. They took a bunch of pictures and told me they were going to charge me $800.00 warranty fee to get the softener replaced. And they actually wanted to charge me close to 4K to dis-assemble my plumbing components and clean them..... I declined the part cleaning service, but agreed to pay the $800.00 fee. I thought this should be under warranty. The original ticket charge was $11,786.18. The equipment is less than two years old and clearly has not been working. Everything has been installed correctly. I told them I would never use their business again because I believe this was their error, and they are trying to pass on the cost to the consumer. I pray that the public does not use this company and that this complaint gets investigated. I have pictures if you would like to see my toilet matter, and hard water build-up. I was ripped off... And I hope others don't go down this path

            Customer Reviews

            67 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael S

            03/08/2024

            *******************. Techs always take the time to explain the work being performed.

            PlumbSmart Plumbing Heating and Air Response

            03/09/2024

            It's always a pleasure serving you! We truly value your business and your feedback.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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