Customer ReviewsforPetSmart

Back in May of this year, I was helping a disabled veteran and his surface dog and by the way Im disabled to, and we walked by one particular man not once but twice second time we passed him he accused us of following him and all we were trying to do was blows some energy out of a Belgian Malinois. We take ***** out on a regular basis to blow some energy. Let him socialize and just get out. Hes a service dog. Sometimes he just needs to be a dog and we allow him to do that at Petsmart.A female manager came up to me walking aggressively with an angry look on her face. The first thing that came out of her mouth was not high. How are you or can I help you? It was , keep our dog under control. it was a service dog. It was under control as we tried to explain she refused to hear it. She would not give us one chance to speak and I talked over her because I was trying to tell her what it happened.At that point in time, she told me because I was being argumentative that I had to leave. I told her that I was disabled told her this was a service dog, and the gentleman I was with was disabled. She did not care. She did not know. The *** rules, regulations or guidelines.She was so arrogant that she wouldnt even let me explain and both of us were talking over each other so when you come across new managers, who like to be on power trips thats how Petsmart thinks its OK to represent themselves So we spoke with someone at another Petsmart and they told us to file a CRO. my husband, who at the time was a law enforcement officer was with me and we told a large man what happened and he said he would take care of it. We heard nothing.So we filed two complaints with corporate office and they closed both of them without contacting us PetSmart violated both of our *** rights and they dont care. This was the Petsmart in ******** on ***********, which I will never shop again.

Last year when we adopted our dog we went to Petsmart and bought him a collar, harness, and leash from the ************* brand. Not long after buying these items, while on a walk, a piece of plastic on the leash that covers where the rope is folded slipped up and my hand got sliced open by metal on the leash,. I took pictures and reached out to the petsmart. The manager I spoke with seemed irritated that I was complaining about this and after some back and forth reluctantly told me I could get a refund. When I brought the leash in I showed him my hand and the ****** pictures of the aftermath because he seemed not to believe me. He gave me a refund and was rude the entire time. A few months later the harness started falling apart. The seams by the handle have come undone and you can see the layers inside the harness. It has been falling apart for the past few months, has faded, and looks terrible. I recently went to get a new harness at petsmart and saw they had the same one. I really liked the bright color of the harness and decided to get it. When I got to the register I was told they could sell it to me because it was on recall. Im not sure why they would have it on the floor if you couldnt buy it and Im not sure what the recall is for because when I called I got another manager that acted like I was an idiot for asking. Im actually glad that happened because I dont know what I was thinking attempting to purchase this brand again. The only thing that has held up is the collar and even that is horribly faded. The other two items were obviously defective, cheaply made and way over priced. I also do not want to deal with these condescending, rude employees if something goes wrong again. What a waste of money and time.

Problem I have is all discount coupons and sale prices are only for the members. I'm of coarse not a member. Everything I was buying was on sale. Not for me though. Was very disappointed in the subtle omission of that when last month I was there and I received 2 coupons worth 10$ off my next purchase. You shouldn't have to give the world your information, especially a cat/dog food store.

Can I just start by saying the ***************** has nothing to do with this review. The review goes to the training and the grooming department. Let's start with grooming, my pup was only 6 months old and we brought him to get groomed at this location. Girl that "groomed" him showed up 15mins late and DID not do anything besides a wash and blow dry but they charged me over $100! Like what!!! She said my pup keeps peeing himself and was nervous so she couldn't do anything. Okay! Next comes the training. We stupidly bought the package. First puppy class was great. Instructor was awesome but oh man that instructor put us in another class and nope! The new instructor wasted our Saturday and didn't teach us anything. I filed a complaint and got the manager who was trying to help us investigate the issues. We are not trying to get our money back but if the services was not provided then yes refund us the money. After multiple calls and emails, we still DID NOT get our refund. What a thief! Yeah bye Petsmart.

I have an 80 pound mutt that is almost 2 years old and she is made of 100% love. She was boarded several times before elsewhere, but that boarding closed.Fast forward, I booked a stay with Petsmart for our August ********* On the day we were leaving, we checked in at 9 am. After some hesitancy at handoff, she finally went with staff. We are almost at our destination, 3 hours away and I get a phone call from Petsmart around 12:30, that my dog has pinned herself in the corner of the cage and is supposedly growling at staff. I even told the staff that I found it very hard to believe that my dog growled. They said they would give it a little while longer to see if she adjusts but wanted to let me know that we have an issue and she may need to be picked up. I told the staff that this was impossible as we were 3 hours away on our vacation. The staff said that it is unsafe and that if things don't improve, we would need to pick her up by 6 or else they have to call animal control!!! I told the staff member to give her some time. Around 1:30 I called back and they said nothing had changed and that we needed to pick her up. My husband had to leave our family at the hotel, and pick up our dog. All that the manager had to offer was a useless "I am sorry" and a look of horror when my husband expressed how upset he was that they were going to call animal control. My husband told her that they need staff who is equipped to handle dogs who are upset and out of their environment. Giving a dog 3.5 hours to adjust is unrealistic and telling someone you are calling animal control if we can get there by close of business that same day is offensive. Our first day of vacation was completely ruined. My husband spent a fortune in gas and tolls going back and forth, not to mention all the time he spent driving that day (10+ hours). We had to scramble and find someone to care for our dog for the week. With absolutely no options, we had to beg a family member to help us out.

HORRIBLE ABUSIVE EXPERIENCE AT *********** STORE BY THE BUTCHER *************************

SINCE 2018 I HAVE BEEN TAKING MY PUPPY, NALA, TO PETSMART, SALON, IN ************,**. I ALWAYS PAY THE BEST PACKAGE FOR HER GROOMING. A YEAR AGO MY DOG HAD HER NAILS TRIMED, IT WAS SO BAD THAT SHE WAS BLEEDING AND PETSMART NEVER INFORMED ME OF THE INSIDENT, SPOKE TO MANAGEENT AND WAS ADDRESSED WITH EMPLOYEES. AS WE ALL MAKE MISTAKES I GAVE IT ANOTHER CHANCE AND KEPT TAKING NALA TO PETSMART. HOWEVER, JUNE 8, 2024. I TOOK NALA FOR A FULL GROOMING SERVICE AND WAS THE WORST EXPERIECE. NORMALLY THEY WOULD HAVE HER DONE IN ABOUT 2 HOURS. I DROPPED HER OFF ABOUT 3PM AND IT WAS 7PM AND THEY WERE NOT FINISHED YET. I WENT TO THE STORE AND THEY WERE FINISHING HER UP. THE EMPLOYEES WERE NOT CARING FOR THE **** THAT WERE THERE BUT TALKING AMOUNG THEM. ***** THE GROOMER WAS VERY UNPROFESSIONAL, THE SALONG PERSON THAT WAS IN CHARGE THAT DAY A MALE. VERY NASTY SAID THAT THEY WERE TOO BUSY, MIND I HAD THE APPOINTMENT SCHEDULED WEEKS BEFORE. MY PUPPY LOOKED HORRIBLE! THE HAIR CUT WAS SO BAD THAT I COULDNT BELIEVE IT. I WENT IN TEARS TO THE MANAGER ON DUTY THAT DAY AND HE JUST SAID , I WILL ADDRESS IT. **** LOOKED SO SCARED LIKE IF SHE HAD BEEN BEATEN UP. SHE WAS NOT ACTING NORMAL. WITH OUR LOVE AND CARE SHE WAS BACK TO NORMAL WITHING DAYS. I JUST WILL LIKE TO BRING THIS UP FOR SOMEONE ELSE DOES NOT EXPERIENCE SUCH A HORRIBE SITUATION. ***** SCREAMED AT ME, "WHAT DO YOU WHANT IM TRAINING" I SHOULD HAVE BEEN TOLD THAT SHE WAS A TRAINEE OR SHE SHOULD HAVE HAD SOMEONE TRAINING HER CORRECTLY, BUT SHE WAS SO UNRESPECTFULL. THAT LIKE I SAID I LEFT IN TEARS. MAY GOD PROTECT OUR **** AND NOT HAVE PEOPLE TREAT THEM SO BAD!

I volunteered at petsmart in ***********, ** on ********** NE and I adopted two kittens to my daughte. One of her kittens just turned one year old and had to be euthanized. The kitten had FIV and FIP. These cat viruses are contagious and the last one is deadly. I was not told that the kittens were sick or exposed to anything. It cost almost two thousand dollars to diagnose the kitten and have him euthanized. I was not offered any money back or even an apology. The other kitten is being tested tomorrow When I volunteered at petsmart under *** I was told to let the cats out to play together, not knowing there are really bad viruses and diseases they can catch from each other. Before I helped to adopt two kittens two my kids, ***, said that they had all been exposed to a cold and the cats and kittens needed to be taken to peoples homes. She asked if I could take some. I could not. I'm glad I didn't because my cats could have been infected, In addition to not being told I was adopting potentially very sick kittens, I don't feel like the cat adoption center is run safely. I was not trained how to keep the cats safe, instead I was told to let them out of thier cages to play together. I've since learned thats not safe for them. They should not be allowed to play together. There are no protocols in place to keep the cats and kittens safe. No one in charge was in the cat area. In fact, the one person, ***, involved probably lives out of state. I never saw her or anyone in charge. I think its just the volunteers who run it.One time *** was upset at me for not telling her cats had runny stools. I said that I didn't know that was a problem and I assumed they were under a vettenarians care. She said it was way too expensive to have them looked after by a vettenarian. She said she expected us to tell her what was going on. I had no idea that I was supposed to examine their stools. I was never told to do that or what to look for. There were many cats there that *** be sick.