Integrity Contents Services Response
06/14/2023
******************** account is not factual. I have text messages, photos and emails to back up all of the actual facts:Integrity scheduled the return of ******************** things. He was in a hurry to get his things returned, so he and his family could go to their second home in ********** for the weekend, and this would be the only weekend for 3 weeks, since his kids had sports on the other weekends. **************** asked if we could work over the weekend. We told him we could not, insurance will not pay for that more expensive service, and we did not have the manpower over the weekend - mind you the request came on Friday 5/5/23, the day we are returning the contents Day 1 Pack Back. In an email, my office advised ****************, we could return his furniture in 1 day. The excerpt from the email of Tuesday June 13, 2023 @ 2:02 pm reads, "The furniture portion of the pack back will only take one day." We agreed to take up furniture for **************** that he had purchased to replace ruined furniture. He brought it to our offices, and we took it up to his cabin in **********. We do our best to accommodate our clients.Integrity made every effort to get as much of the ****** contents returned in one day, although it took 4 days to take the items out of the cabin in ********** - a fact **************** was made aware of. We sent 2 trucks full, and 11 technicians to get this accomplished for our client, *****************Upon arriving at the home in **********, we found other trades still working on the repairs to the cabin. This included painters. There was also carpeting shampooing going on, with the carpets being wet. Our on site manager called the office asking what he should do, as no forward motion could take place.We could not access the cabin, as the garage was full of construction debris, drywall pieces all over, and a golf cart in the garage, there was even drywall all over the golf cart. (Photos are available) We called ****************, he did not answer. Approximately 30 minutes went by when we received a response text to our notification of the problem. **************** apologized. He stated the debris and golf cart were supposed to have been moved by the painters who were still working on getting the painting done. Specifically, **************** stated via text, "So frustrating man. Not your problem...but disappointed in the lack of other people finishing their tasks on time as promised...."**************** asked Integrity to clean out the garage, so we could access the house. We did clean out the garage, which caused a significant delay in getting the contents moved into the cabin. We could not risk tracking in the drywall debris into the home. There were times the painting company asked ** to move our trucks, which we did do, causing a slow down in the progress. And there was no electricity onto the cabin, we had to locate the breaker box and turn it on. The carpet shampoo folks had a truck mount that did not require use of the house electricity.We kept in constant contact with ****************, via text, and I have those text messages. We let him know we could not put everything in its proper location due to the wet carpets (again this is documented in texts that I have). **************** then asked ** to put cardboard under the feet of the wood furniture, to which we responded we could not do that, as the cardboard acts as a sponge, it does not block the moisture from the wet carpets. He was kept up to date at all times. We sent him photos of the wet carpets and of the contents when we left for the day, as we could not do anything more at the time due to the wet carpets and wet paint. We laid down carpet shield on the stairs to prevent the dirt from our shoes to be tracked onto the clean wet carpet. We were set to return to return the balance of the contents.It is true **************** told **************** that he was going to hire some local people to move the contents into their proper place over the weekend. He asked if we would pay for it. Integrity's Sr. ** of Operations, ***********************, whom **************** had been communicating with all day, stated, we would not, however, once all of the items were moved back to the ****** cabin in **********, we would credit back any unused funds. As it turned out, upon our audit of the file, there was additional storage fees due on the account, as ********************** had stored the contents for **************** for 5 months but had estimated 3 months, as is industry standard. Not all of the ****** contents were returned on that Friday, Day 1 of the Pack Back. As I mentioned above, we simply could not facilitate a 4 day pack out into a 1 day pack back, it simply wasn't possible, and then it turns out the cabin was not ready.Paying for work in full up front is industry standard. Once we return the contents, we have no recourse outside of the legal realm as we do not possess lien rights. We are an exceptional company with over 150 5 star ratings on social media.None of the issues that arose from the ****** pack back were the fault of Integrity. They were the result of the client wanting to spend time in his second home up north before the home was ready.Integrity offered to credit any outstanding balance **************** owed, which was in the amount of $888.92.