Customer ReviewsforSands Chevrolet

Took my truck in for a simple paint job due to sun damage no body work needed original quote was for $3315 which included new door moldings and badging. Was advised be done in 7 days by ****, knowing better told myself to be prepared for 2 weeks. A month later they finally called to pick up and paint job has orange peel throughout and they put the old trim and badging back on. They had paint on rubber trim and overspray on other parts of truck. Did not accept quality and had to leave with them so we shall see how long it will take to get it corrected!!

I used sands ***** to car shop my credit was not the best so I was open to multiple options. I was told my picks of cars would be to expensive due to my credit upward of 650$ a month.. i told them I would like to be in the 300-350$ a month price range, so they landed on a 19 ***** Malibu for me, we did the whole process then at the very end they snuck in ok so itll be 657$ a month Im jus like in that case I coulda been in the Kia ****** or jeep Cherokee I wanted.. I take the car home for the weekend n am do back on Monday so my co sign can sign their paperwork and guess what my check engine is on which tells me that they obviously put in the codes to have it stay off for a couple of days, which is why they were really pushing for the paperwork to be signed the next day n not over the weekend smh idk might have ta jus get my down payment *********** my chances at a low end dealership

If I could give this dealership no starts I would. I went to the location in ******** ,**. I went for a diagnostic for my car for electrical issues because the car I have was stuck in 3rd gear. They came back to me with 8.5k dollars in repairs that needed to be done. Including a new transmission, when the codes my car had were communication codes. I paid the fee for diagnostic took my car to a transmission shop who told me my transmission is fine and its and electrical issue. i have tried to contact the manager for the service department for days now and they refuse to call me back. They tried to scam me out of trading in my cra only offering me 5k for it because of all the "work" it needs. This dealer is a scammer and I will never do business with them every again.

This dealership charged my mom ****** over sticker price this is not the first time they did the same thing when I bought a car from them

Dishonest from beginning to end at both Sands Chevrolet - Surprise and Sands Chevrolet - Glendale. Was shopping for a used car for my son and found several cars we liked online. We were told (several times) by the salesman that those cars were not at the Surprise location but he could have them transferred over from the Glendale location. We took a test drive in a similar make and model that was available on the Surprise lot to determine fit and comfort but it was way out of our price range. Once the salesman knew that we liked the car, he would not talk to us about any other vehicle. We asked him to check on the two at the other site (Glendale) and he walked away, only to come back and tell us that both cars had been sold earlier that day. My son stepped outside to call the Glendale location to verify if those cars were indeed sold and was told they were both still available. We left immediately and planned to go the Glendale location the next day.Our experience at Sands Glendale went well until we made a decision to buy and had to go to the ******************* I signed paperwork but was told we would have to come back to pick up the car because it had not gone through inspection. I was not given copies of anything I had signed but remembered seeing a 3-year warranty package at a cost of $4,495 that I was not interested in paying for. I also had a 3.9 percent interest rate because "my credit was so good". There was also a service protection plan that I was told was not optional that was $1,495 and the salesman had shown us a worksheet that showed it would be $285. When we went back to pick up the car, I asked to speak with the gentleman in Finance. I questioned the warranty and asked that it be taken off. I also asked if I could see the paperwork I had signed previously to compare it to the new document. He would not give it to me; saying it had already been sent to accounting. He then gave me revised paperwork that removed the warranty but reflected a new interest rate of over 5 percent. I have purchased several cars but have never had a more unpleasant experience than this one.I purchased a vehicle but I would NEVER do business with this dealership again and will be sharing this experience with everyone I know. I can't help but think had I been a male customer questioning the terms of my financing, I would have been treated differently.