84 Customer Reviews
Review from Jennifer K
1 star09/02/2024
I cannot get a supervisor or anyone to help us. My daughters items were not delivered to her dorm as scheduled. We set up delivery to her dorm on Aug 27 in May and reached out to confirm that we were all set on two different occasions. When my daughter arrived on campus, her items were not there. Dorm room movers claims we canceled our delivery which is simply not true. After spending almost $1200 to store and deliver her items to her new room, they are now saying I owe another $399 to reschedule delivery and cannot seem to have a delivery date available or a supervisor who can help. How is this possible? This is not ok and should not happen to anyone else. I am in ******* and allowed my daughter to return to college in ******** alone assuming that her items would be waiting in her dorm for her. No sheets. No towels. No clothes. Not ok. Please help.
Dorm Room Movers LLC Response
09/04/2024
Dear ********,
We are sorry to hear of this issue. A full review was completed of the account activity for order #******. What we found was that due to a technical issue, the original date selected was removed. Our team worked diligently yesterday to get a new delivery set up for Sept. 5th, 2024 (at no extra cost, of course). We do understand this resolution was not the perfect outcome. And we hope that knowing your items are safe and will be delivered soon provides some relief.
Please accept our deepest apologies for the inconvenience.
Warm regards,
Review from Kristen B
5 stars08/26/2024
This team was terrific. We had the same movers on both sides; they actually helped us with a few personal items that were super heavy. Very cheerful, helpful, and nothing was ruined or broken. Highly recommendDorm Room Movers LLC Response
08/28/2024
Hello *******,
We value your business and are happy to hear your experience with our service was terrific. Thank you for choosing Dorm Room Movers and we look forward to helping you in the future.
Review from Lynn C
5 stars08/24/2024
Very good service & such a help to not have to move all of my sons stuff home every summer.Dorm Room Movers LLC Response
08/27/2024
Dear ****,
Thank you for your kind words. We are happy that we were able to meet your son's service needs.
We appreciate your business and hope to provide you with a great service again in 2025.
Warm regards,
Review from Charles A
2 stars08/24/2024
I am extremely disappointed in how this company handles returning packages that are stored at their facilities. When we requested to have our boxes delivered back to my sons campus, the company does not send you any type of confirmation or update on the returns. I had to reach out many times to speak to someone to get the status of the return of the boxes to the campus. I was advised by an agent that she would contact me back once she received the status of the return, but she was very rude and never called me back. I reached out via email and was asked for confirmation of my email address and phone number, I sent that and never heard anything back. My son went to go pick up a package from another company at the mail room, to find out one of his boxes was delivered from Dorm Room Movers LLC and we had no idea that they had delivered it because they didnt send any type of confirmation or notice. It was just sitting there in the mail room. He had several items that were broken and destroyed in that package. This is very disappointing. Also, we have two other large boxes that were not delivered. So he only received one of his boxes with broken items inside and we have two boxes that have not been delivered. They have poor communication, because how do you send out packages for individuals without communicating deliveries and expectation of delivery dates. We put the most important items in storage, and now my son is starting school without having his items and also having items that are broken that we spent good money on. I will never use this company again, and I would suggest that no one else use this company. The exception of storing items with a company is that you will be able to retrieve those items back with ease and also receive them back in the same condition you sent the items.Dorm Room Movers LLC Response
08/28/2024
Dear *******,
We are truly sorry to hear that two of the boxes shipped through *** ground freight were not delivered. The tracking of this shipment is available to review in the online account. Upon review of the order, we did see that one of our senior supervisors reached out and provided these details as well. The two boxes in question appear to be stuck in transit and our senior supervisor will be following up to provide you with the instructions on how to initiate a claim with the coverage carrier for the shipment, *** Capital. If you need any further help with this matter, please follow up with our supervisor who is happy to assist.
Review from Kylie M
5 stars08/23/2024
Great workers! So joyous and happy to go above and beyond! Took great care of my packages and jumped at the opportunity to help! All around great guysDorm Room Movers LLC Response
08/28/2024
Hello *****,
It is truly great to hear how our team met and exceeded your expectations. Thank you for being a valued customer of **********************. We wish you all the best in the future.
Review from Mariana N
5 stars08/23/2024
Excellent, efficient and seamless service! Movers were punctual picking up and delivering. Would definitely recommend!!Dorm Room Movers LLC Response
08/28/2024
Hello *******,
Thank you for your kind words. We are glad to hear our team provided you with an exceptional service that met all your needs. We hope to see you again in the future. Best wishes for the future.
Review from Katy H
5 stars08/23/2024
The movers were efficient and super friendly, and the whole process was easy and low-stress,Review from Sean H
5 stars08/23/2024
Great experience. Movers were friendly and professional. Will use them again next year.Review from Britney K
5 stars08/23/2024
They were the best movers ever, they were so helpful through this stressful process!Review from Thomasina W
1 star08/21/2024
These people are crooks. I paid them 1900 that was supposed to include pickup, 4 months of storage and delivery. Then they tell me they cant deliver my items unless I pay them an additional ******. I want to sue these people and I have reached out to a lawyer because I know 5 other people that have had issues. They should be shut down and not allowed to do this to people.Dorm Room Movers LLC Response
08/22/2024
Dear *********,
We are sorry to hear of your dissatisfaction. Upon reviewing the account it was noted that delivery could not be scheduled due to a billing issue. The last featured date we offered for no additional cost was yesterday, August 21st, 2024. Billing shows the storage balance was resolved yesterday as well. Unfortunately, due to the time of the final payment for the service, there was no way to set up a delivery on the last featured date. With our program pricing includes storage with pickup and delivery on the dates we feature for the campus and explains that all other dates (non-featured) will have an additional cost. The link to our service pricing page is provided below for easy reference.
************************************************************************************************************
We do value your business and if you would like to discuss this matter furthure, please feel free to reach out to our customer support team.
Customer Review Rating
Average of 84 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.