Business ProfileforCopperstate Moving

We were moved from AZ to **. It took over a week for the truck to arrive.Several things were damaged or broken during the move. An air compressor was placed on its side during packing, draining all the oil onto items below it in their truck. When bringing the safe into the house, our floor was damaged. Then the workers placed protection down on the floor to avoid additional damage. The finish on a dresser was destroyed. We were told that the packers either placed a wet blanket or a rough object on it that wore off the finish when stacking items on top of it. The hot tub had a broken front panel and a support. Copperstate obtained a repair quote in AZ for the hot tub, but we called the spa dealer in ** to get it repaired and was told they would have to look at it to see if its even repairable. One painting was damaged due to the material it was packed in. We had provided boxes for packing such items, but they chose not to use them. We filed a claim to the email they provided. We followed up when we didn't hear back and was given a different email address the claim should've been sent to. We called several times after the second submission of our claim and were told we'd get a call back shortly. They never called. We called again and were advised of the "claim allowance" they are willing to pay for all damages that occurred. We asked how they could possibly have come up with such a small claim amount and was told they obtained quotes from local TX vendors but called an AZ spa dealer for a repair quote. We've called several more times asking who the quotes came from so we can call them to come out and make the repairs. They will not provide the contact names and numbers, but they have told us repeatedly we will get right back to you. This has been going on for months now without resolution. A lady said she called and no one answered. I asked why she didnt leave a message and was told I didnt have a mailbox. This is not true and is totally unacceptable.