Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pure Flix has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pure Flix

      18940 N Pima Rd Ste 110 Scottsdale, AZ 85255-6340

    Business ProfileforPure Flix

    Entertainment

    At-a-glance

    Customer Reviews

    1.66/5stars

    Average of 82 Customer Reviews

    Customer Complaints

    78 complaints closed in last 3 years

    28 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers faith & family streaming services.

    Business Details

    Location of This Business
    18940 N Pima Rd Ste 110, Scottsdale, AZ 85255-6340
    BBB File Opened:
    2/4/2009
    Years in Business:
    8
    Business Started:
    6/1/2015
    Business Started Locally:
    8/29/2019
    Business Incorporated:
    6/13/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Affirm Entertainment LLC
    • PureFlix.com
    • Pure Flix Entertainment
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Melissa Miller, Executive Assistant
    • Ms. Krista Scott, Vice President of Operations
    • Mr. Michael Scott, CEO
    Contact Information

    Principal

    • Ms. Krista Scott, Vice President of Operations
    • Mr. Michael Scott, CEO

    Customer Contact

    • Ms. Krista Scott, Vice President of Operations
    Additional Contact Information

    Email Addresses

    Customer Complaints

    78 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    They are charging people and renewing without approval, and they dont allow you to remove any credit card information from their website which means they keep renewing without customer approval. I had called them last year and told them NEVER to renew without calling me. They talked me into another year, but I told them it would be my last and no automatic renewal. They didnt hold up their end of that agreement, and put me on automatic renewal. Ive also filled fraudulent charges with my bank because in no way do I approve such charges, and had even processed a do not renew request last year, yet that request continently disappeared from non renewal to automatic renewal without my permission. I want nothing to do with this company that claims to be ********** but rips people off.
    Read More

    Customer Reviews

    82 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alenka S

    1 star

    04/02/2024

    Absolutely the worst! Never sign up! Cancelled subscription but they still charged me 70 for another year & refusing to refund! Someone close this horrible business!

    Pure Flix Response

    04/03/2024

    Hello, it looks as if we refunded your money in full since this review was written. However, we do appreciate the feedback and see that you have since communicated that you were satisfied with the service you received. God Bless!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.