Customer ReviewsforMasterAZscapes LLC
5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from David T
5 stars07/19/2024
Master AZscapes did a great job on my new back yard. From the initial consultation, a really cool 3d concept, to the end result. Very professional staff and workers. I highly recommend!Review from Aleah T
1 star04/28/2023
If we could give this comapny a zero, we would. I wish we had listened to the negative reviews. IF YOU ARE READING THIS, LOOK FOR ANOTHER COMPANY TO WORK WITH AND DO NOT BE FOOLED BY THEIR 'FAMILY RUN' AND 'GOOD GUY' ROUTINES.We strugged with communication during the project, especially when the issues went all the way up to the *** design consistency and craftsmanship; payment planning (they did not provide their standard payment schedule and then they began asking for payments midway through, which would not be an issue if the work was up to the standards they promised); their issues getting the watering correct, every person who came to change the watering (they have to have control of the watering for awhile) would say 'I don't know what that last person was thinking.' It was always a constant struggle. At one point, they almost left us with an electrical hazard of an outlet becuase we also asked them to fix the rock around the outlet.Do not let their warranty documents fool you; they changed the wording on the warranty document after we came back asking them to replant some items that we were told 'pay the last part of your bill and we will do it,' but that never happened and then it became their word against ours.I was planning to submit this review at a later date, but my last straw happened this morning, when our landscaper took one look at our Jacaranda tree (very expensive through them) and said it was dead, and our grass is dying because they did not add enough sprinkler heads, which we now have to replace for something more comercial (to get water farther out) or add more heads, which would mean tearing up parts of the yard.I am heartbroken that we cannot enjoy our yard as we should be able to at this point, and that half our plants and a tree have died.If you want to take your chances with them, go ahead, but you will struggle, be unhappy, and never be helped when you ask to correct the many issues that will come from working with them.Review from Dorothy H
1 star03/20/2023
This is a horrible company if I could give them minus zeros I would, we had them do a simple barbecue build, pergola and firepit. The project was started November of 2021 they said they would start by February of 2022 due to the permits etc. then they came back and said they couldn't do it until May we were going to be gone so that wasn't an option. We rescheduled and they gave us a date between October *****, 2022 well they never started until Mid November they never worked more then 2 days in a month the ******* showed up twice the inspections failed three times, the electrical was botched the crew did an amateur job and I mean amateur job on the barbecue build and fire pit not a professional job that you expect when you pay thousands of dollars they are the most incompetent company I have ever come across. The whole job was finally completed first week of March 2023!!! Over a year! I had to call and email them almost every day once the owner even said oh yes we will have it completed before Christmas well as you can see it took them another 3 months.I would NOT recommend this company they are terrible to work with the whole time they acted like they did not want to do the work, for what they did the project was way overpriced. We did research them out and they had good reviews wow this company must have put out their own reviews because they are the worst.Review from Connie A.
1 star12/19/2022
We requested a free estimate for a remodel of our backyard. We met the designer on May 13. He said he needed a $1000 check made out to him for a design that would be credited to the cost of our project. We met again on June 22 with a contract and a computer print out of our lot and house and general sketches of other features, with no measurements. As we reviewed the contract, we noted several discrepancies. The $1000 design fee was not credited. The number one priority of a patio and a patio cover size was quoted wrong. He listed $585 for spa area cleanup-we did not have a spa. He said that the company doing the pebble tec replacement do not clean up the pool, so this fee was for their crew to remove the old debris. There were no measurements on the patio areas or the new walk ways. No mention of moving existing plantings. There were no samples of tiles, pavers, etc. that were quoted as estimates on the contract and the fine print said the contractor could make substitutions of equal or greater quality. He sent us an email on June 23 with photos of colors for tile, pavers, etc. that stated some colors may differ from screen to screen. We saw no actual samples of these materials, and didnt like most of what we saw in the photos.I notified the designer of all these discrepancies and he said he would correct the contract. The second contract dated June 30 had the patio and cover size still incorrect. It did credit our $1000 design fee, but no further clarification on measurements of other features.I left several messages at the main office. Finally I was able to speak to a manager and I told him we did not have confidence in the designer and wanted to deal with someone else. I left several more messages, but could not connect for an actual discussion.So the free estimate was misleading. We did not continue with this business. But this was an expensive, frustrating experience, with no results, thus I would not recommend this business.Review from Carol H
1 star02/28/2022
We hired them as ***************, but they also use this name, including on contracts, so leaving the review here as well.We hired them to remodel our pool and backyard. We had problems throughout the process. They made the outdoor bar the wrong size and just added on concrete to the bar top to extend it without reinforcement, they did not level the ground properly before installing the travertine patio which caused it to be very uneven and caused titles to crack. We had them out for warranty work and received a lot of push back. They finally did the repairs, but still left some tiles uneven and cracked. They also did not do a nice job of installing pool edge travertine so it looks sloppy and crooked. They didnt even want to finish out the outside edges of the hot tub with tiles, leaving concrete exposed. We had to argue to get it finished and looking halfway decent. They did not install rebar over the pool spillway which caused it to crack all the way through. They did repair as part of the warranty work, but not without argument first. We also discovered, when we hired a different pool electrical company, that they had previously installed a 60W indoor light bulb in our in-pool light fixture which is very dangerous and couldve caused electrocution.We felt like we had to fight to get things done right in the first place and to get things fixed. It was a very frustrating process. They had different crews show up all the time and the scheduling was very unreliable and unpredictable. The quality of work was varied depending on who showed up that day. It took much longer to complete the project as a result.We would never work with them again or recommend them. They do not deserve a good rating on the BBB website.MasterAZscapes LLC Response
03/02/2022
Masterazscapes LLC hasn't done any work for the ***********. *************** and Masterazscapes are not the same entity. We should not be held accountable for *************** complaints.
Customer Review Rating
Average of 5 Customer Reviews
Contact Information
1635 W Parkview Ln Ste 2
Phoenix, AZ 85085-1302
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | Closed |
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