Customer ReviewsforRepwest Insurance Company

BEWARE!! SCAM!!RIP OFF COMPANY! DO NOT USE THIS COMPANY VIA SAFE MOVE ON UHAUL! YOU WILL NOT GET REIMBURSED FOR ANYTHING! THIS IS A SCAM COMPANY! THE BAD REVIEWS ARE ON PURPOSE, THEY ARE UNACCREDITED FOR A REASON. DO NOT USE THEM FOR YOUR MOVE FOR ANYTHING.

Hello Ms. ******* I have received notice of your posted concerns here, so I will do my best to clarify the details of the claim denial. Please note that Repwest Insurance Company handles the claims for U-Haul, who is a Self-Insured entity. Repwest Insurance Company also handles the claims for any of the optional Safe protection products offered by U-Haul for their customers. I see that your claim involves an independent third-party moving company that you hired to assist with your move. You also elected the optional Safeload coverage to protect against risks of Direct Physical Loss of your items while in the care, custody and control of the third-party moving company, and like any coverage or insurance, there are some Exclusions to the coverage. (An example of a Direct Physical Loss while in the care, custody and control of the movers would be if they were carrying a TV or lamp to the truck and dropped it breaking it.) Our investigation for your claim of damages included receiving a statement from the moving company that they noticed there was some pre-existing damage to your items when they arrived and they made you aware but you said you already knew of the pre-existing damage. They confirmed no incidents of new damage occurred during their moving process. Therefore, it was determined that aside from the pre-existing damages, any new damages were likely caused by improper packing and/or normal shifting in transit. Improper packing and normal shifting in transit are listed Exclusions of the specific Safeload coverage that you elected. You have the right to reach out directly to the third-party moving company that you hired to see if they will consider your damages. Please be advised - the moving company is NOT an agent of U-Haul and does NOT work for U-Haul. If the moving company will not consider your damages, you may want to contact your personal insurance carrier to see if there is applicable coverage under your Homeowners or Renters policy. I hope this information provides some clarification to the coverage claim denial. Sincerely, Complaints Liaison, Repwest Insurance Company

I got into an accident with a U-Haul truck almost 45 days ago. These people have just been ignoring you. I havent gotten one phone call yet.. Gonna get a lawyer smh

Hello Mr. ********************** I received notice of your posted concerns here. Unfortunately, I searched our claim database by your name, zip code and email address that you provided, but I don't see a claim for you under any of those parameters. Is the claim by ****** filed under someone else's name like a spouse or different registered owner of your vehicle? Or a different legal name for you? Also, just incase, please know that notifying U-Haul of your accident is NOT the same as filing your damages claim with Repwest. Repwest Insurance Company handles the claims for U-Haul. If the claim has possibly not yet been filed directly with us, then I encourage you to file online (********************************************************* ) so that it is submitted directly to us for assignment to a handling claim adjuster to assist you. Now, if the claim was filed but is under a different name and you'd like my assistance to route your matter to the appropriate claim adjuster and claim supervisor to assist you, I am happy to help if you can please send me those details via email with your Claim #. You can reach me at ************************************. Sincerely, Complaints Liaison, Repwest Insurance Company

We rented an Uhaul and Tow Dolly to tow our car to **. The Tow Dolly broke down in the middle of the highway and we were able to pull over off the road and parked in a parking lot in the middle of no where at mid night. We flied the claim as our car that was on the tow dolly for ripped off. We got a claim number and the adjuster asked us to upload documents. We did it. We moved to a new city and now we do not have a car as the car is in the shop.We have trying to call the adjuster so many times but luck. Now, we do not have any other options other than reaching out an accident attorney.The most awful insurance company we have ever dealt with in our life.

Hello Mr. Arif, I have received your posted concerns here and I was able to locate the related claim file with the email address that you provided, thank you. I see that this Claim was recently reported to us 5 days ago on 8/14/24, advising an 8/12/24 loss date. I see in the claim file that you were able to successfully connect with the assigned claim adjuster to provide your statement regarding the incident so that they can conduct a thorough investigation. I see that the adjuster also sent you a letter advising the claim support documents necessary to evaluate the claim; IE, color photographs of all of the damaged items clearly showing the damages, our cargo worksheet completed that details the original purchase dates and purchase prices so that we can adequately determine Actual Cash Value (ACV) of damages. It is also noted in the letter to Not throw away any items before the claim is settled as it may be determined necessary to have an independent adjuster inspect the damages to be considered. We appreciate your assist to provide us with the necessary supports for this loss. Please allow adequate time for the investigation and continue to work directly with the handling claim adjuster towards resolution efforts. Thank you sincerely, Repwest Complaints Liaison

This is the worst company to ever go through ! Theres no one to talk to the adjusters doesnt seem to check emails and voicemails. Calls and emails are never returned . I filed my claim on 4/01/2024 and its now 8/05/2024. I sent in my pictures and everything but I havent heard anything from them. Everything I had was completely ruined now Im in a new home with nothing. My children doesnt have beds and nothing not even a apology

Hello *****, I have received your posted concerns here and I was able to locate your claim file with the email address you provided. I have reached out to the claim supervisor for you to discuss the concerns. The supervisor advised that they received from you Photos which show water droplets on a leather couch and appears to be wipeable. They do not yet received from you any other Photos of the other items claimed and have not yet received a completed Cargo Form that was emailed to you, as we need that also in order to determine the value of your claim. Please reply to your claim adjuster's email with the requested additional item photos and completed Cargo Form. You may also upload those documents online with reference to your Claim # ********-2024, ********************************************************************

It's been a month and I've been getting the run around for a hit and run of one of their insured drivers. Everytime I talk to them on the phone. They review the pictures and say "I'm going to get back to you", no sir I've lost my job waiting for you. You cost me my livelihood. I'm going after them. They've destroyed my life. My car was parked and I have video proof of everything and they are still giving me trouble. I rely on my car for work.

Hello **************, I received notice of your posted concerns here and I will do my best to assist you. I was able to locate your claim file with the name and email address that you have provided. I see there was an initial delay as this loss involved a ********* and therefore there was some deeper investigation needed and delay retrieving a valid U-Haul rental contract for determining liability of the occured date of loss that the renter caused damages to your vehicle. I see that a rental contract was finally confirmed for the date of loss and a video was reviewed to confirm the loss occurred as reported. I see an evaluation was conducted on the vehicle damages by a third-party and that as of this morning 8/1/24, your handling claim adjuster reached out to you by phone to discuss the Total Loss settlement amount options of Salvage vs Owner Retained, and that you confirmed you received the settlement report and will follow-up with the adjuster regarding your decision. Glad to see that this is resolving soon and we apologize for the delay. Thank you for allowing us to assist you. Sincerely, Complaints Liaison - Repwest Insurance Company

It's been a nightmare dealing with this ins I want to file a complaint against *************************** ins agent in ******** who took advantage of me by lying and taking advantage of an elderly woman now she won't respond my phone calls I haven't been able to use my car for a year she send the wrong title now I need a bill os sale ans she said if she'll do that she would get fired I call every where even to the Arizona office no one cares or takes the time to help all they tell me is they don't know who she is

Hello ********************, I received notice of your posted concerns here and I will do my best to assist you. Please note that Repwest Insurance Company handles the claims for U-Haul, who is a Self-Insured entity company. I did a search of our Repwest claim system and unfortunately I do not see the name "*****************************" nor do I see your provided *** email address. Can you please advise any other co-claimant name that *** be associated with your claim? Or better yet, do you have the actual Repwest Claim Number please? As this is a public viewable forum and not appropriate to share your personal info, please send that Repwest Claim # and additional Names information directly to me at E-*********************************** then I research the matter for you to get you into the correct hands. Thank you sincerely, Complaints Liaison - Repwest Insurance Company

I am filing this complaint due to the unsatisfactory handling of my insurance claim by Repwest Insurance. After a move on March 16, 2024, facilitated by U-Haul, I suffered significant losses due to damages to my belongings. Despite submitting a detailed claim and a subsequent appeal outlining the unjust denial based on unfounded reasons such as alleged improper packing, Repwest has failed to engage in meaningful dialogue or reconsideration.The initial compensation does not reflect the extent of the damages, and the insurers failure to respond to my appeal underscores a lack of commitment to customer ********************** and accountability. I am seeking the BBBs help in resolving this matter, as Repwests actions represent a concerning lack of business integrity and fairness.

Hello Mrs. **********************,I received notice of your posted concerns here, and I was able to locate your claim file with the email address that you provided. I see a note in the file that this morning we received a formal complaint filed through ** Department of Insurance regarding your concerns. As there is a formal entity filed complaint on file, we will address and clarify the Exclusions of the specific coverage that you elected and the investigation reasons of the claim denial, through that channel of the ** DOI filed complaint by their requested due date. Thank you sincerely, Complaints Liaison - Repwest Insurance Company