Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Alaskan Air Conditioning & Heating has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAlaskan Air Conditioning & Heating

    Heating and Air Conditioning
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.42/5stars

    Average of 81 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/3/2017

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers new HVAC system installations, repair and maintenance. 

    Products & Services

    Trane, Heating Sales, Plumbing Sales, Heating Service, Heating Repair, Plumbing Service, Plumbing Repair, Air Conditioning Sales, Air Conditioning Service, Air Conditioning Repair

    Business Details

    Headquarters
    2428 W Campus Dr, Tempe, AZ 85282-3109
    BBB File Opened:
    2/27/2007
    Years in Business:
    20
    Business Started:
    1/1/2004
    Date of New Ownership:
    1/1/2007
    Business Incorporated:
    6/22/2007
    Accredited Since:
    10/3/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Alaskan Air Conditioning & Heating Inc
    Business Management
    • Mr. Ronald Creston Bott, President/CEO
    Contact Information

    Principal

    • Mr. Ronald Creston Bott, President/CEO

    Customer Contact

    • Mr. Ronald Creston Bott, President/CEO
    Additional Contact Information

    Fax Numbers

    • (480) 268-2399
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Rip off company! We purchased a home and the heat/ac unit is under a service contract that includes 2 free check *** per year. We called them to come out and. they charged $125 for the trip! They also gave us a quote for repairs of almost $4,000 and didn't include the parts and labor discount. Just glad we didn't get ripped off on purchasing the service contract like the original homeowner did.
    Read More

    Customer Reviews

    81 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Janet C

    1 star

    04/20/2024

    DO NOT use Alaskan Air Conditioning. I was a customer for 10 years purchasing a new air conditioner in March 2014. I also purchased the alaskan club membership. I had good service while another manager was in place and also **** came out. But on April 2, 2024 I had my air conditioning check scheduled and they sent out **** technician . Never had him before but he said he was with company 5 years etc. Started outside by air single unit and when he saw me he told me there was a problem. I told him to continue doing the check up in the attic and then he could tell me the findings. All **** wanted to do was sell me a new air-conditioning when all that was needed was a new coil and air conditioning freon. His way was like a salesperson and he did not care about anything else but I needed a new air conditioner. I asked him how much the coil was going to cost me and then he said I was no longer a Alaskan club member that had expired and he was on his phone he quoted me$3805 and have it in stock. I was livid not only for **** and his way but also that I was not a member. I called the office and the 2 that answer the phone ***** or **** are also 2 winners and never get it right I wanted to speak with manager ******* who took 2 days to get back to me and he is the worst and no customer service. I also told him that **** did not clean the outside air conditioner well he said he looked at the pictures well that is fine but he did not look at mine. Bottom line I am done with them and will not refer anymore people to them. Customer service is out the window. I did 3 other companies and found a company who fixed my air conditioning for the right price and just in time for the warm AZ weather. Again do not use Alaskan Air conditioning they are the WORST

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.