Customer ReviewsforBill Luke Fiat

They told me one price but a month later when statement came it was up more than $8000 than the agreed price

***************,We do not have any record of interaction with you other than your purchase a few years back, please reach out to ************************************* to let us know how we can help.

Hi, my name is ***************, I like to file a complaint against ************************, Mr.****, I wish I spell his name right. Last month, I purchase the ****** Rogue 2022, before we walk out the building, we signed all the document. The only thing is that they need to complete the document with any bill, state them with my and my wife's name. And then today, they sent out a tow truck to tow away my car and I'll need to file this to the court, and BBB because I checked your profile showed that your a member of BBB. And then after that, I'm gonna file this to the court because this is how y'all do this by robbing the people. If you having any questions regarding this complaint, , thank you. Again, I want a HARD complaint against ************************. And then I'm gonna post this to your home page if you are not taking care of this matter. I need this taken care as soon as possible. I also have documents on my side handy. Thank you for your attention.

Mr ** your complaint was posted to the wrong dealership, this is ********************** Romeo and **** located in Tempe, *******. Please reach out to ********************* at ************************ to discuss this issue. Him email address is as follows: ***************************************;

I took my ***** in for transmission work. It was covered under an extended warranty. This was the second time I took it to this dealership for the same problem. I was told that the work would most likely be done within seven days so I rented a car while the work was being done. After the 7th day, and after many calls to them to find out the status of my repair, I was told that the transmission was covered under their previous work since they had just put the transmission part in. They told me they shipped it off to ***** as they had trouble fixing it. They did not inform me of their doing this. In the end, I waited a total of 18 days for the car to be fixed. After receiving it back, they informed me that ***** told them that it was not the transmission that was the problem but it was the engine mount. I drove the car home, and the problem was substantially worse than before. It smells like the transmission is burning and frequently gets stuck in 2 and 3rd ****. On top of it, I was charged almost $400 for the rental car as the warranty would only cover $350 of the rental car and ***************** told me that it was not their responsibility to cover the remaining amount. I have to say this is frustrating as they did not inform me that they were moving it to another dealership. I have to say, over the last 30 years, this was the worst experience I have had with a dealership. I bought the car from them and kept the service with them as they had always been responsible, timely, and performed solid work. In the past, when they kept it longer than 7 days they covered the rental until the work was done. Now my extended warranty has lapsed, and I am stuck with a worse problem than I gave to them, and I was stuck with a rental car bill of $400 because they could not recognize an engine mount problem and could not diagnose a transmission problem. A simple test drive after the work was completed would have been all that was needed to see that the issue had not been resolved.

*******, thank you for brining this to our attention. We would like to discuss these issues further. Please give our Service Manager a call at your convenience.

s*** service sold me car with many issues and very overpriced. Told me there is a no negotiation policy aswell which is a lie. Sold me an unsafe care and neglected to help or pay for issues that i bought the car with that they lied to me about. lawsuit is coming

*****, you purchased the vehicle 5/2021 and have put over 20k miles on the vehicle over the last 15 months. We cannot take care of items that come up as maintenance. I see you do have extended warranty coverage, that will cover most everything besides maintenance items. If there was an issue within the first 30 days of ownership, we normally address those issue and take care of them. You can reach me directly @ ************. Thank You, ********************* General Sales Manager Bill Luke Tempe.