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      Country
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          Find a Location

          Puppies 'N Love has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Puppies 'N Love

              4568 E Cactus Rd Phoenix, AZ 85032-7702

              BBB Accredited Business
            • Puppies 'N Love

              7700 W Arrowhead Towne Ctr Glendale, AZ 85308-8616

              BBB Accredited Business
            • Puppies 'N Love

              5000 S Arizona Mills Cir Tempe, AZ 85282-6402

              BBB Accredited Business
            • Puppies 'N Love

              2218 E Williams Field Rd Gilbert, AZ 85295-0775

              BBB Accredited Business

            Business ProfileforPuppies 'N Love

            Pet Shop
            Multi Location Business
            BBB accredited business

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Arizona Attorney General v CPI Inc

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On December 9, 2022, CPI Inc entered into a Assurance of Discontinuance with the Arizona Attorney General. The Assurance of Discontinuance settles allegations that the business used unlawful practices and misrepresentations during the advertising and sale of dogs. Under terms of the Assurance of Discontinuance, the business agreed to: Clearly identify the sources of the animals it places for sale, accurately display the name and USDA-licensing status of the breeders and brokers from whom it has obtained an animal for sale, Not offering dogs for sale that come from breeders or brokers that have been cited for violations of the USDA’s Animal Welfare Act if CPI advertises that it does not obtain dogs from such breeders or brokers, and Not releasing dogs to consumers that are known to have parasites without informing the consumer verbally and in writing and advising whether the dog requires further treatment. Furthermore the business was ordered to pay restitution in the amount of $120,000.00.

            This action is final.

            See all additional business information

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/18/2015

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers animal sales and services.

            Business Details

            This is a multi-location business.

            Find a Location

            Puppies 'N Love has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Puppies 'N Love

                4568 E Cactus Rd Phoenix, AZ 85032-7702

                BBB Accredited Business
              • Puppies 'N Love

                7700 W Arrowhead Towne Ctr Glendale, AZ 85308-8616

                BBB Accredited Business
              • Puppies 'N Love

                5000 S Arizona Mills Cir Tempe, AZ 85282-6402

                BBB Accredited Business
              • Puppies 'N Love

                2218 E Williams Field Rd Gilbert, AZ 85295-0775

                BBB Accredited Business
              BBB File Opened:
              5/17/2012
              Years in Business:
              29
              Business Started:
              1/6/1995
              Business Incorporated:
              1/6/1995
              Accredited Since:
              11/18/2015
              Type of Entity:
              Corporation
              Alternate Business Name
              • CPI Inc
              • Animal Kingdom
              Business Management
              • Ms. Loni Tyler, Store Manager/Marketing
              • Mr. Frank Mineo Jr., President/CEO
              • Mr. Jason Mineo, District Manager
              Contact Information

              Principal

              • Mr. Frank Mineo Jr., President/CEO

              Customer Contact

              • Ms. Loni Tyler, Store Manager/Marketing
              • Mr. Frank Mineo Jr., President/CEO
              • Mr. Jason Mineo, District Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/18/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              A puppy I bought from Animal Kingdom ****** Store was sick from the beginning. She had Kennel cough and *******. This was covered under their warranty but it took over 2 months for me to get reimbursement. Then my puppy developed a condition called ****-CalvePerthes Disease. This is hereditary and congenital which is covered by their warranty. It says that on the sale contract that I signed. The poor thing was in pain and limping. I spent almost 4k on vet visits, surgery and treatment. I am reaching the price that I bought her. She is only 10 months and she was a very expensive puppy. I expected her to not have such a severe problem this early. The surgery just took the pain away but she will never walk normally. I contacted the store when I first found this out. The assistant manager ****** was very nice. He referred me to a lady named **** at the main office. She has not been helpful at all. She didn't reply to the first e-mails. Then sent a text but didn't really respond. ***** later she e-mails me saying she will help and is sorry but she didn't really do anything.I even called the office. I e-mailed again and no response again. I am hitting a month since I contacted them and there has not been any action taken. Per sale contract she is still under warranty. I provided ALL the documentation they needed. So they are not even following the sales contract. I don't know where they are getting these puppies from. For the price that you pay, this should not be happening. A 10 month old puppy shouldn't have such a serious illness that requires expensive surgery.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tiffanie G

              01/21/2024

              I visited the San Tan Village mall location and witnessed the staff abusing puppies. We stopped by on Sunday, January 21, **** around 2:00pm. When we walked in there were two puppies in the top glass cage a black Lhasa Aspo and a brown ********************************. I had stopped to look at the puppies when a woman in green scrubs opened the cage and began trying to pick up the black dog. The brown was very excited and it was hard for the woman to pick up the black dog. She proceeded to start pulling on the dogs leg/paw three separate times. She was clearly hurting the puppy and he was under distress. She then went to get help to pick up the black dog. That was when another worker proceeded to open the cage again and when the brown puppy walked up he aggressively pushed the small puppy back towards the window. My husband and I were so sick at witnessing the abuse that we told a worker that had approached and quickly left the pet shop. I am very concerned with the treatment that we witnessed. I do think this needs to be investigated and I will be reaching out to the manager. If employees can abuse animals in plain sight Im concerned for the safety of all animals under their care.

              Puppies 'N Love Response

              01/25/2024

              Dear ********,We once again would like to thank you for bringing this to our attention. The manager has taken corrective action with the employee in question. This was a newer employee that is still in training. She had no intention of harming the puppy and now understands her mistake. We have also taken this opportunity to again, review our puppy handling protocols with all staff members in our store, which include that puppies should never be picked up by their legs. The health and safety of our puppies is our highest priority. We take this very seriously, and are ensuring that nothing like this ever happens again.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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