Business ProfileforOakView Windows & Doors & Services Inc.

I hired Oakview in April 2021 to replace a false window above my garage. I paid $377.64 for the job and it was installed on May 31, 2021. On December 2, 2021 I heard a loud noise and went outside to see that the window had fallen off my house onto my driveway! It was damaged in the fall. I contacted the company immediately. I was told they would replace it but it could not be done until March 30, 2022. The installers came however not all of the pieces were ordered so they had to just screw in the window without the stops. Since that time I have continuously followed up with the company on the status of the missing pieces of the window. I am always told they sent the wrong ones or are on backorder or I just don’t receive a reply at all. It has now been 2 years since I initiated installation of my garage window and the project is still not completed. The company never reaches out to me to update me on the missing piece or to apologize for the delay. I am the only one who communicates to see what is happening and I find this completely unacceptable. I finally contacted the company again on March 24, 2023 and asked the owner to contact me. I was told he was on holiday and back on March 29, 2023. I expected to hear back as soon as he returned but have not received a call. I know this is a small project in comparison to the other projects the company undertakes but every customer should matter, and the service I have received has been terrible. I just want the project finished properly. I have all email correspondence to support my claim if necessary.