Business ProfileforRebel.ca

My Hosting Manager subscription with ********* costs me $372. On May 31st 2023, they charged me $455.94 for the Hosting plan and other products, and on June 2nd they charged me another $372 for the same Hosting package. After noticing the double charge, I called & spoke to an agent and explained that I had 4 other payments lined up that needed to be paid with the extra money that they took, if the money was not reimbursed back to me quickly these other payments were going to bounce on my account causing me to have to pay over $400 in NSF fees to both my bank and my respective creditors. I asked him if there was a way for Rebel to issue a payment instead of a refund because refunds take time & I didn't have time. He placed me on a long hold, came back saying that he had spoken to a superior & that they would issue a payment back to me so the money would be placed back into my account that same day. They didn't. They processed a regular refund which means that when the money was finally back in my account, all these other pre-arranged payments had already gone though and all bounced causing me $400 in NSF fees. I contacted their customer service agent who was incredibly unprofessional, so I asked for the matter to be escalated. *****, a supervisor, called me back & firstly took back all the promises the first agent had made, he said that after listening to the call, he did not understand why I was promised a payment to have the funds back in my account the same day because he would never authorize that. He acknowledged that I was double charged but the only resolution he had for me was to extend my Hosting plan for another year. I told him I was not satisfied with that resolution & wanted to escalate this because it did not resolve the $400 cost they caused me & I now owe money to the other companies. He responded by yelling at me, saying that my money problems are not his problem, to take it up with my accountant, refused to escalate this further & hung up on me.