Customer ReviewsforShopify Inc.

Shopify charged me for about a year for a storefront I got on a free trial. I didn't realize that's what I was paying for. My child was in and out of hospitalization and I tried to dispute the charges to at least get a refund. I even sent in a letter about it and tried to dispute it and even added photos of how I couldn't get into my account and that the account had been inactive for 3 months according to the login. How can you charge someone for a service and a storefront they literally are not using, not a single transaction has been done, and their account has been used so little that you DISABLED it?I really can't believe this. It's morally bankrupt and horrible. I could understand even if I had a store that had a handful of items on it and had traffic at all, or that I'd uploaded a bunch of stuff. I think I made a single test listing for a keychain that nobody ever bought because I don't even know how to link anyone to the store.Especially because they have so many other shops and it's really easy to get confused and think they're charges from a vendor I can't believe this. I'm going to do my best to avoid anyone on the Shopify platform after this. :( Even the merchants. Because this was so callous and cold especially with my teenager being in and out of the hospital during this time.

Hello ******, 

Thank you for reaching out and sharing your concerns. I'm happy to provide you with some information and next best steps to ensure your account is fully closed, and you no longer receive additional invoices. 

I would like to clarify that Shopify does not automatically deactivate stores due to inactivity. The notification you received about your store being inactive for over three months is part of our security protocols, which require you to verify your identity by entering a 10-digit code sent to the email address of the account owner upon login attempt. Please ensure you check your email for this code to access your account when attempting to log in, as the code will expire after 30 minutes.

To proceed with deactivating your Shopify store and account, please access your account and visit our *********** at ****************************************************************************************** detailed instructions. After completing these steps, you will no longer incur charges for our services.

If you have any other questions or concerns, please let me know. 

All the best,
****** | Shopify Operations Lead

I attempted to contact Shopify **************** as I am being billed for an account I do not have access too. The virtual chat box advised that I needed to sign-in and create an account before being connected with a live representative who can discuss the account I'm being billed for and do not have access too. To add, I no longer have the application and again am unwilling to download the application to learn why I am being billed for an account I do not have. This is inefficient and ridiculous. I welcome a **************** phone call with a professional interested in serving myself and other customers.Moving forward, I would never recommend this company. The BBB Business number advises, "We are here to help 24/7," which is a lie.

Hello ******, 

Thank you for reaching out and sharing your concerns. I'm happy to point you in the right direction in order to reach out Support Team via our *********** Assistant. When chatting with the Assistant, please indicate that you would like to contact support, and that you do not have a store and your payment method is being used without your permission. Our 24/7 support team will collect the necessary information from you, and forward your information to our Billing team. 

In order to make your experience as smooth as possible, please have the following information ready when you speak with our team:
- A screenshot of your banking statement, which shows the full 9 digit invoice number after the 'Shopify' descriptor. Other sensitive information, such as charges occurring from other sources, can be hidden as long as the invoice number, charge amount, and dates are visible.  
- The first 6 and last 4 digits of the credit card being billed.


Once our team receives this information, our billing team will review the information and remove the payment method from the attached store. 

All the best,
****** | Shopify Operations Lead

Shopify allows fraudulent accounts to be created with your email address. As others have said in previous reviews, Shopify has a system that allows users to create fake profiles using other peoples emails and then it locks your out with an authenticator app that you do not have access to. There are forums on their site with thousands of these complaints so you would think they would FIX THE PROBLEM. I alerted Shopify through their help center requesting they remove the account and email from their servers and the best they can say is "someone will be in touch". I'm not getting paid to run your business, YOU ARE. It should be illegal to run a business propping up scammers and the conversation should end once you have been alerted of the activity. Crazy to think a company handling businesses and payments are this simple to hack and scam with.

Hello ******,***** here, an Operations Lead at Shopify.Thank you for bringing to our attention your concerns regarding the unauthorized creation of an account using your email address. Given the public nature of the Better Business Bureau (BBB) platform, I will reach out to you via email through our secure channels to verify your personal information and proceed with a thorough investigation.Thank you,*****

I am not and never was a Shopify customer. They sent me some junk mail and I tried to contact them to get them to remove my name from their mailing list. They don't have a phone number because they want customers to use some AI chatbot instead. I emailed them at their support address, and got an auto reply saying they don't use their email anymore. Companies spam us and when we use the "unsubscribe" link they take it as evidence that we got their junk and they step up their efforts even more. Normally I can call them and get a person on the phone and get my info taken off their mailing list that way. But Shopify has blocked all avenues to get any support. I didn't read the other reviews but, no wonder they are at 1.06/5 here. What an awful company.

Hello ***,My name is *****, and I am an Operations Lead at Shopify. I appreciate you bringing your concerns to our attention regarding the unsolicited emails and physical mail you have been receiving from our company.To address your concerns effectively, I will need to request some personal information. Given the public nature of the BBB platform, I will reach out to you via email through our secure channels to discuss the next steps for resolving this issue.Thank you,*****

After having a shop for two years I needed to take a break. I put my shop on hold basically and when I came back and restarted everything Shopify for five weeks at this point has not been able to reconnect my web domain to my store...However, they want to charge me the monthly fees...this is theft for charging me for something that does not work and costing my sales and customers...At this point do not use or trust Shopify to do the right thing...

Hi ******, 

Thank you for providing feedback to our team. Your concerns have been addressed and resolved under Ticket ID: ************************************. Please check your email inbox for details regarding this ticket. Should you have any further inquiries, feel free to respond directly to that ticket, and our Merchant Trust team will assist you with any additional information or next steps required.

Thank you, 
****** | Shopify Operations Lead

I got suckered in with the free resources online. Once I created an account, the resources disappear. The account can not be deleted. I thought businesses had to let you delete your data now.

Hello ****,My name is ****, and I am an Operations Lead here with Shopify. Thank you for taking the time to leave your review.I understand you're experiencing difficulty deleting your Shopify store and account. Unfortunately, I cannot perform this action for you directly. For security reasons, you will need to contact our 24/7 Shopify Support team (**************************************). They can verify your account and assist you in removing your account and deleting your store.If you prefer to handle this process on your own, please visit the Shopify *********** and navigate to the "Deactivating your store" page (**************************************/manual/your-account/pause-deactivate-store). This page provides a variety of resources, including step-by-step instructions and an instructional video, to guide you through the process of deleting your store.Should you need further assistance, don't hesitate to reach out to our 24/7 Shopify Support team.Thank you for your time with Shopify.All the best,Kody | Shopify Operations Lead

Can't call a representative unless you're on a pro plan, so you're stuck with the online chat representatives who really can't do much to help even if they wanted to. Also, they don't inform their customers when their card is about to be charged. They just expect you to know exactly when a charge is going through. And if you don't cancel your free trial on time, you end up paying for all the extra subscription services you didn't ask for. When I went through the whole chat mess, they turned me over to billing who took three days to get back to me only for them to tell me it's my responsibility to keep track of these things. Isn't it common courtesy to tell your customers when they'll be charged so they can make the necessary changes to their account? I'll be canceling my subscription.

Hi *****,Im ****, a Support Lead here at Shopify. I've reviewed your concerns and wanted to reach out in response. The BBB is a public forum so I can't safely release account specific information, but I'll try to help nonetheless. Any time a subscription is chosen, whether for a Shopify account, the use of Point of Sale technology, or an application installed to add features, the details of that subscription are shared with the store owner. The billing information, including next billing date, is always available in the admin for a store, and usually an email is sent ahead of a trial ending. With that being said, if someone requests a downgrade from a subscription before it's paid, we will endeavour to make that change and adjust the bill before it's charged. If a subscription has already been charged it's more complex. Our Terms of Service generally prevent us offering refunds, but we have made exceptions for new, long subscription periods. If, for instance you chose an annual subscription initially, and were charged for it after the trial, you could reply to our Billing team's email and request a downgrade to a monthly plan. The sooner you do that the better, as there are time constraints on the exception. I've recorded and passed on your feedback about the availability of phone support and the general ease of accessing our support team. I appreciate you taking the time to pass it on. Kind regards **** Shopify

I am so frustrated with Shopify Inc. I tried to ope an account with them. I was on there trial for $1.07. Once you open an account with them they have apps there site that they have partnered with. In a matter of days I found out that this e commerce is not for me. I inactivate my account and around 2 weeks that the account is inactivated there was a deduction in my account from ********************** I immediately ask them why I receive a bill for an inactive account. They safely say that billing specialist will contact me but no one ever reach out to me. Then I figure out where the bill would come from which was from the app and I was in contact with them and immediately confirm that it came from the app. The app gives me the refund but it was not the same amount that was deducted in my account. They told me that the rest of the refund will be handled by Shopify but Shopify keep saying that it was the tax but still tax should be included in the refund. Until now Shopify did not give the difference of what was deducted in my account. They are passing me back and forth Shopify does not want to give me the difference they want the app to give the whole refund. The app share to me there invoice on what they billed to me but Shopify did not give me an invoice when in fact what appears in my account was ******************** *** no name from the app. The deduction come from Shopify inc. You cannot trust Shopify.

Hello Imma I am Kody, an Operations Lead here with Shopify. Thank you for taking the time to leave your review.I understand that you recently received a partial refund from a third party app developer team for a third-party app charge. However, it seems the refund did not cover the full amount you were charged.When you use third-party apps like you were previously utilizing, the app developers process their billing requests directly through Shopify's billing system. This means that charges from third-party apps appear on your banking statement as coming from Shopify, even though the app developers are the ones who actually process the payments. Because of this setup, any refund requests for third-party app charges must be handled by the app developers themselves. Shopify cannot issue refunds for these charges as they are considered non-refundable from our end.Given that the third party app has already provided you with a partial refund, they are the ones who need to address the remaining amount. I recommend reaching out to the third party app team again to inquire why the full refund was not issued and request the remaining amount.I understand this situation may feel frustrating, and I assure you that our intention is not to give you the runaround. Shopify is a platform designed to help merchants like you create and manage your online business. We can only process refunds for services we directly provide.If you have any other questions or need further assistance, feel free to reach out to our 24/7 Shopify Support team. All the best,Kody | Shopify Operations Lead

I have been receiving emails from Shopify about an account. I never set up, with follow up emails giving me codes to reset my password. Someone is clearly using my password to set up a fraudulent store on Shopify.I contacted Shopify via their online messaging, and Im told I have to create a store in order to file a complaint and get the fraud taken care of. Im not going to create a store With a business that clearly does not have security protections in place to prevent fraud. It feels like theyre a part of the fraud that this is how they make people create stores and then probably bogus charge them for ***** reeks of scam and shoddy business practices. I hope BBB will investigate and lower their rating accordingly.

Hello *****,

My name is ****, and I am an Operations Lead here at Shopify. We understand how important this issue is for you, as it is not ideal for someone to use your email address to create an online store without your authorization.

I searched for a store associated with the email address you provided in your review but was unable to locate one. However, I am sharing some steps for you to contact our support team and report this issue:

1. Go to our Help Center: **************************************
2. On the right side of the page, you will see the chat box. Please type: "Close Shopify Store."
3. You will see a prompt in the box that says: "I still need help."

Additionally, you can report the store using the following link: ********************************************************************************. Your report will be received, and we will investigate accordingly.

Regards,

Lali | Shopify Operations Lead

One of the worst companies in *************. Its just a trap. They dont invest in their technology. Everything is just a mess. I set up the account in June. The payouts were voking regularly till July 12th. All of a sudden they stopped paying me. I checked with their stupid help center but no help They said my bank rejected the payments. I checked with my bank. The bank responded as no issues on their end. Again Shopify helpless center but all actions so slow again. It has been 42 days no payments yet. They are the worst ever. And too very expensive. I dont know who is investing in their stock but this company will go down big time.

Hello *******,

My name is ****, and I am an Operations Lead here at Shopify. I wanted to reach out regarding your recent review. After further investigation, I can confirm that you have been in touch with our Support team, and your request has been escalated to the appropriate team for handling. The related ticket numbers for your request are: ******** and 50108666

We understand the importance of receiving your payouts, and you can expect to hear from the team very soon. In the meantime, please continue to communicate with our Support team using any of the ticket numbers I provided.

If you have any further questions, you can access our live chat support 24/7 through our *********** here: ***********************************.

Best regards,

Lali | Shopify Operations Lead