Business ProfileforShopify Inc.

Super frustrated with Shopify's extreme delays in payouts. Lack of transparency in timeline and False promises. Basis for Complaint: - Payout Delays: Extreme delay in Payout without any proper explanation or concrete timeline - Lack of Transparency: Despite repeated requests, Shopify failed to provide clear reasons for the delays or updates. Requesting Actions: - Clear Timeline: Immediate provision of a specific payout date or timeline. - Request for Compensation: Due to the business impact of the delayed payouts, I requesting for compensation for losses incurred. - Improve Communication: Shopify should improve transparency and communication with clients, especially regarding sensitive issues like financial transactions. Shopify Support conversation summary with ticket numbers: 2024 May 2 - Ticket # ********: Support Agent ******. He confirmed the account was under review, which was causing the delay. Despite assurances to expedite the review process, I did not receive a satisfactory explanation for the delays or a concrete timeline for resolution. 2024 May 4 - Ticket # ********: Support Agent **********. She acknowledged the lack of payout dates on my account and noted that my account was still under review. ********** escalated the issue internally. During this conversation I was also promised the payouts will happen in 1 week. But, never happened. 2024 May 7 - Ticket # ********: Support Agent *****. He explained that my account was undergoing verification, which is standard for new merchants but failed to provide a specific timeline for when I could expect the resolution. No definitive answer or progress on my payouts. 2024 May 8 - Ticket # ********: Support Agent *******. She cited a thorough review as the reason for the delay and assured me of prioritization. However, yI expressed concerns about the lack of specific information and the repetitive nature of the responses, which did not address the actual progress of my case.