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          Find a Location

          Top Hat Home Comfort Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforTop Hat Home Comfort Services

            Fireplace
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/8/2010

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Top Hat Home Comfort Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/11/1978
              Years in Business:
              46
              Business Started:
              1/1/1978
              Accredited Since:
              10/8/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 872555727 for this business, issued by Canada Revenue Agency

              These agencies may include:

              Canada Revenue Agency

              875 Heron Road, Ottawa Technology Centre

              Ottawa ON K1A 1

              800-2676999

              http://www.cra-arc.gc.ca

              BBB records show a license number of 1034 for this business, issued by Wood Energy Technology Transfer Inc.

              These agencies may include:

              Wood Energy Technology Transfer Inc.

              296 Jarvis Street, Unit 7

              Toronto ON M5B 2

              888-3589388

              http://www.wettinc.ca

              BBB records show a license number of 1395153 Ontario Ltd for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              Type of Entity:
              Corporation
              Number of Employees:
              20
              Alternate Business Name
              • Top Hat Sales & Service
              • A Top Hat Sales & Service
              • 1395153 Ontario Ltd
              Business Management
              • Ms. Deborah Holtom, Owner
              • Mr. Sean Holtom, General Manager
              Contact Information

              Principal

              • Ms. Deborah Holtom, Owner

              Customer Contact

              • Mr. Sean Holtom, General Manager
              Additional Contact Information

              Fax Numbers

              • (613) 722-1764
                Primary Fax

              Phone Numbers

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/02/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              In the fall of 2022, my family and I contracted Top Hat Home Comfort to remove and replace a wood burning fireplace with a new gas fireplace. Almost immediately after the job began, we had significant issues. Top Hat workers did not arrive on days they were scheduled to do so with no communications. When they did arrive, they were late and only worked for a short time, extending the initial job from two weeks to five. We were in contact with Top Hat regularly and received very mixed communication from them, sometimes not getting a response for days. Once done, the work was obviously done very poorly, with tile cuts being chipped all around the fireplace. We addressed this with them and they were extremely dismissive. Eventually they returned not to fix the issues, but to literally cover them up with trim. The largest and ongoing issue however is the fireplace itself. When it was a wood burning fireplace, it was rarely used, but was mechanically sound. The current fireplace has been installed in a totally inadequate way, allowing a steady stream of freezing cold air in below it. The temperature of the air coming in is regularly below 0 and instead of warming our home, our home is regularly freezing cold instead. The installation of this fireplace was 'completed' on March 25 of 2022, and Top Hat has been absolutely terrible with their communication since then. In almost a year, despite numerous calls and emails, they have hardly acknowledged the issue. My most recent contact with them was responded to with no information about a resolution and no date given to help us other than 'spring'. We also had an energy audit completed on our home and the auditor noted several times that the 'new' fireplace instillation was unacceptable and that it was by far the largest energy and temperature issue in our home. This whole situation has been deeply discouraging. Instead of a warm fireplace for our home, we have a constant blowing wind of below 0 air.
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert R

              20/07/2023

              We have been most impressed with Top Hat's service for many years and most recently on a very large job - replacement of our AC and furnace. For some years they kept our old AC alive and ensured that our gas fireplace worked as it should. That service explains why we decided to go with them for a new furnace and AC unit. That work was done quickly and as promised to accommodate our out-of-town family's arrival the day it was finished. When the house didnt cool as fast as we had expected I sent an e-mail to the TopHat employee with whom we have worked over the years. We were quite surprised when he arrived at our door that same evening and made some fine adjustments to the airflow that resulted in improved airflow and improved cooling. We appreciate the level of service provided by him and the rest of the Top Hat team.

              Local BBB

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