Business ProfileforBeechwood, Funeral, Cemetery and Cremation Services

In July 2021 my dad & I made cemetery & funeral preneed/prepaid arrangements for my parents at Beech***d. Sadly my mom has since passed away & in June 2022 Beech***d notified me of an extra fee of $450+tax to inscribe my mom's date of death on the monument/headstone & another fee for my dad in the future. Our sales rep had over 25 years experience at Beech***d & did NOT provide full disclosure. We were misled & deceived. Beech***d demonstrated a lack of open, honest, clear & transparent communication. Beech***d has accepted only partial responsibility & offered to cover the cost of my mom's inscription but not my dad's. I feel this offer is unacceptable & that Beech***d should complete the inscriptions for both my parents at no additional cost. During pre-arrangement discussions I asked why the monument price was so high & our rep said it was a package price that "included everything related to the monument". The rep acknowledges that he said it, but now he says he meant "everything" only included inscriptions done at the shop before monument installation, but he certainly did NOT make that distinction back then. Inscribing the date of death on site after monument installation is Beech***d's normal procedure for pre-arrangements. I made it clear to our rep to ensure no surprise costs & specifically asked about any future costs. Again he did NOT mention the extra fees. In the contract dated Aug 1, 2021 next to "Inscription", our rep wrote "Existing Designs & Letterings Incl.” I understood that to mean all inscriptions were included if we chose from Beech***d's existing designs & letterings, which we did. Our rep showed us monuments at the cemetery with existing designs & letterings to choose from, and they all included the dates of death. Beech***d claims the phrase referred to my PARENTS’ EXISTING designs & letterings, but at the time of contract signing, those did NOT exist, not even in draft form, so how could it refer to something that didn't exist?