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Review from Disgusted S
1 star06/06/2023
We signed a sales contract with Myers ****** Nissan. They reneged on the deal at the very last minute, made up a nonsense story about Transport ****** and imaginary regulations, lied to us and wasted days of our time. ************************* was pleasant and even apologized, but his "manager" was rude, talked over ** and insulted our intelligence. If I could give a negative number of stars, I would. I will never buy a Nissan now - if they're this obnoxious when they supposedly want your money, what will they be like once they have it?
Myers Cadillac Chevrolet Buick GMC Inc. Response
15/06/2023
This customers wanted to purchase a Nissan Leaf with a hard deadline for when they could take delivery as they were moving to ****** and needed the vehicle prior. We took a deposit to order them a vehicle while also looking to see if we can purchase one for them from another dealer. When we found another vehicle for them that met their deadline for delivery, we spent several days dealing with the ****************** of ****** to find out if the federal electric vehicle rebate could be given even though it would not be driven within ******. The conclusion with the government was that they could not since the federal rebate is in place to encourage more EV vehicles being driven within ******. Since we could not guarantee the rebate and delivery deadline, we refunded their initial deposit and cancelled the deal as it meant we could not fulfill the customer's wishes and hard deadline. We do not cancel agreements when the customer's wishes can be fulfilled. We apologized profusely to the customers but in the end they were evidently unhappy at the resolution.Review from Derek d
1 star22/11/2022
I made an appointment and brought my vehicle to Myers on Baseline November 21st, 2022 to have my tires changed over, an oil change and to look at a noise that I was hearing in the vehicle. I indicated I would be taking the shuttle to and from my work when I booked the vehicle and when I went in that morning I was able to have a shuttle take me almost immediately. The vehicle ended up needing some work which put a serious dent of over $1100.00 on my credit card compared to what I expected to pay leaving my home that morning. The service person kept me informed along the way and talked me through what was needed. I received a call shortly after 1 p.m. that my car was ready and they put me through to the service desk to arrange a time for pick up. Due to work commitments I could not be picked up before 2:30 p.m. but the driver arranged a time for me at 3:30 p.m. He seemed unsure of where to go so I offered to be outside waiting to flag him down. At 3:28 p.m. while I'm waiting outside I get a call from the shuttle service telling me that they are sorry but that I will be responsible for finding my own way to the dealership, that they can not pick me up. I asked why and was told just because he couldn't arrange it. I asked what the solution was since I didn't have access to another way to get to the dealership. His answer was to take a cab. When I got to the dealership I relayed this information to the service advisor and asked if I would get a survey to fill out. She indicated I should receive an email but instead I received a robo call which didn't allow me to speak to someone indicating they hoped my service was a 10/10 and not allowing me to speak to someone. While the cab ride was only $20.00 I am as upset about it today as I was when I was told to find my own way to the dealership yesterday.Review from Andre S
1 star26/02/2022
I brought my vehicle in to Myers Baseline service for a few repairs. One of the repairs they completed was not covered under the remaining warranty and without providing an estimate, expected me to pay for the over 1000$ repair bill. The consumer protection laws are very clear that estimates need to be provided up front which Myers failed to do. The error happened because Myers believed the vehicle to be covered by warranty so they went ahead and did the repair but afterwards they realized it wasn't and tried to stick me with the bill. There is alot more detail to this story but I will stop here. At the end of the day Myers should NOT try to bill customers thousands of dollars when they make a mistake. I've been dealing with them for over 20 years and this is the final straw.Myers Cadillac Chevrolet Buick GMC Inc. Response
02/03/2022
Thank you for your feedback Andre. We understand how frustrating this was and it was solely an internal error with not only new staff but our operating system. Due to this, we were glad to do the repairs free of charge as it was 100% our error. We have taken this as a learning opportunity and since adjusted our operating system and new hire training.
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