Customer ReviewsforEugene Water & Electric Board

EWEB bills me on the first of the month. This will result in me paying them 5 times in 3 months. I called to ask them to change my billing date to mid month and they said because of smart meters they cannot do that. Whaaaaaat? Terrible customer service. A system that is not even remotely straightforward. And they have a monopoly. I would choose a different utility in a minute if I could and I WOULD NEVER HAVE LET THEM INSTALL A SMART METER if I knew it meant they would be able to get away with this crazy billing system.

Thank you for forwarding this feedback for review. It is our goal to allow customers to have some flexibility with their billing date in the future however at this time EWEB does not have the ability to do so. Customers billing dates are based off of the location they have service at. EWEB reads customers meters every 27 to 34 days. A **** is created and sent out to the customer 1 to 4 days later. Because the number of days in a calendar month fluctuates and due to the fluctuation in the number of days you are billed for each billing period, it can happen that the **** due date for 2 different bills occurs within the same month. This also means you could have a calendar month without a **** due. For example, your June **** can be due on June 29th but you July **** isnt due until August 1st. Therefore, there were no bills due in July. When a customer is billed, they are paying for services already consumed meaning even if there are two bills that have due dates within one month, there are no overlapping dates for services provided. As a customer owned public Utility, we strive to provide our customers flexibility with their billing and we hope to be able to offer more options in the future.

What does we hope to be able to offer more options in the future. mean? Are you or arent you going to offer more options? HereS a pretty straightforward idea that could avoid customers having to double pay in a month - how about you **** every month th instead of every 28 days like every other utility I have ever used ? Way less work for you and people on fixed incomes are not being ****** burdened? There fixed it for you. Or people on auto pay can choose their payment date? There fixed it for you. Its not that hard but you have to be truly interested in customer service not just sitting on your monopoly doing whatever you want to.