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Find a Location

Central Self Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Central Self Storage

      1323 NW 16th Ave Portland, OR 97209-2430

    • Central Self Storage

      1148 Alpine Rd Ste 100 Walnut Creek, CA 94596-4444

    Business ProfileforCentral Self Storage

    Storage Units
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Central Self Storage has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Central Self Storage

        1323 NW 16th Ave Portland, OR 97209-2430

      • Central Self Storage

        1148 Alpine Rd Ste 100 Walnut Creek, CA 94596-4444

      Location of This Business
      1323 NW 16th Ave, Portland, OR 97209-2430
      BBB File Opened:
      3/31/2010
      Years in Business:
      10
      Business Started:
      11/1/2013
      Business Started Locally:
      10/3/2007
      Business Incorporated:
      9/23/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Pearl Self Storage
      Additional Contact Information

      Fax Numbers

      • (503) 224-7118
        Primary Fax

      Industry Tip

      BBB Tip: Renting a storage unit

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My unit was broken into and my items were damaged and stolen. During the break in they left items and urine in my unit. I asked the property manager to fix the unit so it was secure. They did not, nor did they make a reasonable effort to have it fixed as soon as possible. Leaving my unit accessible to others. I then decided to end my relationship with Central Self Storage and move. Unpon returning the unit I was told that I would be sent to collections if I did not remove the items left by the people who broke in or clean the unit. I informed them that I would not take possession of potentially stolen property and that the items are not my responsibility. The Facility operator engaged in gross negligence by not securing my unit, By not informing me that there had been a string of break ins over the last two months, by removing the cameras monitoring the elevator after the first few break-ins, and falsely advertising the installation of a new 24 hour security system. I do not seek any damages, I simply wish to end my relationship with this business without be harrassed with collections for things that are not my fault or responsibility.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      M G.

      1 star

      10/05/2022

      Of the many storage facilities I have rented over the years, Central Self Storage is by far the worst. Our unit, and many others, were broken into. We were not informed of this and discovered it ourselves. I imagine many of the victims (the burglaries appear ongoing) still do not realize how widespread this problem is. There's never anyone working on site during posted hours. The doors are constantly broken or stuck open. The alarms are always going off with no response. And when you need help, there's no one to call or contact during business hours - or after. I couldn't get ahold of someone to inform them of the burglary, and after a dozen calls and emails they have never responded (two months later). Central Self Storage is either incompetent or criminally negligent. I can't decide which. They even had the gall to raise our rent a month after the burglary. Save yourself the trouble and DO NOT RENT HERE! This company is shady and is using the previous owner's listing on ****** Maps in order to falsify positive reviews. I have reported this to ****** Maps to no avail. As you'll see from any review within the last year the current owners are awful.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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