Customer ReviewsforRadiant Senior Living Inc

My family and I had a mixed experience during my mother's 2.5-year stay at Farmington Square Beaverton (Radiant Senior Living Inc). The first two years was in their transitional memory care unit, then .5 year in the full memory care unit. Heres a breakdown of our experience. I always like to start with the good:Care ********** care staff at Farmington Square were generally good. They showed genuine care and concern for my mother's well-being. However, there were some employees who appeared to be primarily motivated by their paycheck, which was a bit concerning.Food: One standout aspect of Farmington Square was the quality of the food. My mother consistently enjoyed the meals, and they were well-prepared with a variety of options and good portions. She was given snacks throughout the day, and someone was always ready to provide her with a cup of coffee.Billing and Communication: Our experience with billing and communication from day one left much to be desired. I stopped my direct withdrawal within a month of starting because they were withdrawing the wrong amount. Billing issues were particularly problematic. . I find it interesting that anytime there was an "honest mistake," it always favored the facility and not the resident. We were charged rent for 15 days after my mother's passing. While this may be legal, it is certainly unconscionable and gives you a sense of their moral compass. There were multiple instances of poor communication between the staff and our family, which led to frustration and confusion. This was both unexpected and disappointing.In summary, Farmington Square Assisted Living provided *********** and excellent food for my mother. However, the issues with billing, communication, and management were significant drawbacks to our overall experience. If these areas were improved, it could be a much better place for residents and their families. I'm not sure if I could recommend Farmington Square Beaverton to anyone who is private-pay.