Business ProfileforTop Resume Pros

I paid $149 for an absolutely unusable trash resume that had a ton of factual errors and was reviewed by people in the industry who confirmed it was not usable, and they refuse to provide a refund. Do not trust them this is not expert written! I contacted them on the day they sent it on 7/23/24 by chat and I called them 7/24/24. I sent them several messages that have since been erased by them and are inaccessible. I explained the flaws in the resume, every page out of the 3 (1 is standard for newer professional, I don't have that much experience, graduated 2 years ago which is proof that this is not an expert doing this) & it had factual errors. I called and explained and they said sorry no refunds. The resume was so bad and I didn't get the expert quality I paid for. There were spelling errors including british spellings. The writer made up accomplishments which fabrications can get you rejected or later fired if they find out. After reviewing the resume they sent and showing it to everyone I knew who was up to date on current job trends, I confirmed that what they provided was bad and should not be used. TopResume will not refund and cancel the service. They want to re-assign the order to a "senior" writer even though I was promised an expert writer when I paid. I do not want another bad resume sent to me, I shouldn't have to provide so much feedback to make it decent when I am trying to pay a professional service to do that. Check Reddit they have terrible reviews confirming this is a scam company with bad quality. Their positive reviews seem to be incentivized. One factual error for instance, I was 17 in 2017 and not "achieving the highest NPS score globally for 2016 through implementation of a global operating system that facilitated hotspot identification and automated solutions." I am not even sure what that is. The header of the resume also says marketing manager, I have never done that, never said I did that, and my target job was assistant publisher.

Hello ******. Im sorry for your frustration however you have the wrong company. We are Top Resume Pros, and do not have you as one of our clients. I believe you worked with Top Resume whom we have no affiliation with. This is a common misunderstanding. Please remove this BBB review as we are not the company you worked with. If you have any questions please contact us at ************. Thank you.