Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Directors Mortgage has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Directors Mortgage

      4550 Kruse Way Ste 275 Lake Oswego, OR 97035-3586

      BBB Accredited Business
    • Directors Mortgage

      1133 NW Wall St Ste 104 Bend, OR 97703-1964

    • Directors Mortgage

      1500 Valley River Dr Ste 190 Eugene, OR 97401-2149

    • Directors Mortgage

      315 NE 192nd Ave Ste 305 Vancouver, WA 98684-7505

    • Directors Mortgage

      170 S 2nd St Ste 101 Coos Bay, OR 97420-1664

    Business ProfileforDirectors Mortgage

    Real Estate Loans
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/3/2006

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Directors Mortgage, offers mortgage and home loans.

    Products & Services

    mortgage lenders

    Business Details

    This is a multi-location business.

    Find a Location

    Directors Mortgage has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Directors Mortgage

        4550 Kruse Way Ste 275 Lake Oswego, OR 97035-3586

        BBB Accredited Business
      • Directors Mortgage

        1133 NW Wall St Ste 104 Bend, OR 97703-1964

      • Directors Mortgage

        1500 Valley River Dr Ste 190 Eugene, OR 97401-2149

      • Directors Mortgage

        315 NE 192nd Ave Ste 305 Vancouver, WA 98684-7505

      • Directors Mortgage

        170 S 2nd St Ste 101 Coos Bay, OR 97420-1664

      Location of This Business
      4550 Kruse Way Ste 275, Lake Oswego, OR 97035-3586
      BBB File Opened:
      10/6/2003
      Years in Business:
      26
      Business Started:
      8/1/1998
      Business Incorporated:
      7/8/1998
      Accredited Since:
      8/3/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      230
      Alternate Business Name
      • Directors Mortgage Inc
      Business Management
      • Mr. Mark J Hanna, President/CEO
      • Mrs. Sherry Grubb, Executive Assistant
      • Mr. David B Wiles, Executive Vice President
      • Ms. Jamie Voth-Pickens, Vice President of Business Development
      • Ms. Nicole Prom, Vice President of Corporate Communication
      Contact Information

      Principal

      • Mr. Mark J Hanna, President/CEO

      Customer Contact

      • Mr. Mark J Hanna, President/CEO
      • Mrs. Sherry Grubb, Executive Assistant

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ella

      1 star

      02/07/2022

      Directors used an ilegal "Bait and Switch" tactic which caused great distress to me and my three young children.We were approved for refinance and new purchase loans and after going into contract for our new home, renting our current house out and going to a hotel for a few weeks before closing on the new home I was called a week before closing and told they couldn't offer me the 3.5% original loan but they could get me a 9% loan which I could refinance three months later. This meant more closing costs in their pockets.Nothing in my income or credit had changed and we were left homeless after I refused to sign the high interest loan they were trying to force on me by taking advantage of the fact that we were in a hotel with no home.For months I struggled to find permanent housing and Directors refused to take responsibility and did not help in anyway even though they were at fault and knew we were left homeless.Every opportunity I'm able to I always share my story with other home buyers to warn them of this company.******************* (owner) is also known for unethical behavior. Wish I would have known this beforehand to spare my little girls the months of homelessness they had to endure at the hands of an unethical company like Directors Mortgage. 1 ******* 6:10 There are so many ethical mortgage lenders out there that do Not use illegal "bait and switch" tactics. Choose one of those companies instead of Directors!!

      Directors Mortgage Response

      02/10/2022

      We understand that purchasing a home can sometimes be stressful, which is why we make every effort to make it as easy as possible for our clients. At Directors Mortgage, our integrity and our clients satisfaction are of the utmost importance to our company and our team members. We did look into your claim exhaustively, as we know you were not happy with the solutions we provided to you as they did not meet your goal of buying a home and keeping your existing home as a rental property.

      Customer Response

      02/11/2022

      The response from the company is not only false but a joke as they clearly knew my credit, income and everything needed when they approved me for the loans. The company did not provide any solution to their "Illegal bait and switch" that I refused to fall for which caused the three months of homelessness my three little girls and I endured and the current financial mess we are in due to the cost of that homelessness which Directors Mortgage is responsible for. They continue to not take responsibility and fix the problem they have created and as I keep telling my story to others it is becoming more evident that I am not the only one who has been wronged (illegally) by this unethical company. As it stands there is a long list of customers who have complaints with Directors and when I filed a complaint with www.consumerfinance.gov/complaint/ the response I received is that are so many claims from other individuals against Directors that they sent my complaint directly to the ************************ who is has a long list of fraud complaints against Directors Mortgage.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.