Customer ReviewsforStutzman Services, Inc.

******** installed a pump in the irrigation pond at my farm and a few thousand feet of underground irrigation pipe. The contract explicitly included and billed separately for installing tracer wire to locate the underground pipe for servicing in the future. The tracer wire was not installed. I asked the company rep (Dale A.) whether it was installed and he said yes. I asked the company rep to show me where the tracer wire came out of the ground so I could connect to it. Then he changed his story that he tried installing the tracer wire, but it broke during the installation process so he just continued with the job and assumed I wouldn't mind. He said he didn't feel the need to tell me or offer a price adjustment. AKA he tried covering up his mistake because it was an expensive one. The system then did not hold pressure which implies a leak in the pipe. The company rep said that it's normal for the irrigation system to not hold pressure. Did he think I am that naive? Not holding pressure implies a leak in the pipe they installed, but they wouldn't be able to find the leak because they didn't install a tracer wire so he had to lie or face a huge cost to fix the problem. After escalating the problem as high as I could (and after the boots on the ground ******** employee expressed his embarrassment at his boss's behavior), ******** agreed to trouble shoot the lack of pressure and discovered a faulty valve. Whew, that's better than a having a break in 2,300 feet of pipe that you can't locate. Three years later the system has completely failed and the company is not willing to come take a look at how to fix it even if I pay them. I've already paid ~$30,000 to ******** and got some shady workmanship and a company who is unwilling to service their own installation.