Business ProfileforGeorge A Morlan Plumbing & Appliance Co

I purchased a water heater through George Morlan in 2019, which they installed. Shortly after the installation, I heard a noise coming from the water heater, so I called up their service department. The person I talked to was very rude, but eventually told me I had water hammer and that I needed my pipes replaced, and that it wasn't an issue with the water heater. They refused to do any sort of inspection of the water heater or give me any additional help.Per their instructions, I installed water hammer arrestors, and the summer of in 2022 I had the house entirely repiped. The sound from the water heater didn't stop happening. I called George Morlan again, and they once again told me that I had water hammer and needed my pipes replaced. Once I told them that I had entirely new pipes, they gave me the service number for the water heater manufacturer.I found out from the water heater manufacturer that George Morlan had never registered the water heater through them, despite telling me that they would, and that the noise I was hearing meant the water heater was defective. Since the water heater was under warranty, they replaced it, but I had to get George Morlan to do the replacement and pay George Morlan for the installation.George Morlan didn't charge the regular going rate for plumbing work in this area for the installation ($150-200). They charged the exact same price as the cost of the water heater (almost $900), for less than 1 hour's work. And, they once again didn't register the replacement water heater.I've already tried to resolve this issue through mail, but I haven't heard anything back in over 2 months.I'm incredibly dissatisfied with the service, the way I was treated by their service team every time I've called them, the exorbitant price they charged for less than 1 hour worth of work, and the lack of any sort of response to my attempts to resolve the issue. I'm flummoxed that they have an A+ BBB rating, considering everything I've experienced.