Customer ReviewsforApollo Drain & Rooter Service, Inc.

Called Apollo and waited 2 weeks for them to fix my tankless water heater which rather than repair they just gave me a outrageous est. of ******* to replace a 1050,00 water heater,Im now in the process of ordering parts and fixing the water heater I have, I use to work at a plumbing company and cant believe what the company wants you to do to rip off customers

Compare Pricing! July 2023, My water heater was spraying water in the basement from rusting connections, I made a temporary repair and called Apollo. They were able come the next day and gave me quote for $3100 to replace the water heater. Since I needed hot water ASAP, I approved the cost. The technician and helper completed the work in short order, but had to be called back to replace a leaking pipe, which they reluctantly did; saying we needed to have a plumber return (which would have been an additional cost). I replaced the water heater in our rental the next week, $1800 - same water heater, and expansion tank. It was a more difficult installation with licensed plumber and helper. When I called to Apollo to see if there was an error in their pricing (the difference equaled a second water heater), the supervisor returned my call and left a message saying that this is what they charge day in and day out for a water heater. I asked to meet with him personally to review the charges, and he was never able to find time to meet. . I visited the office in *********, spoke to AR and apologized that I was going to dispute the charge. I got a quote from ***************************, $1910 and relayed the information to the Supervisor and AR requesting that they double check the quote to make sure it was accurate. No response. After more than a month, the HR manager contacted me, apologized for the delay and explained that this is their flat rate pricing, and chastened me for withholding payment and bullying AR. All my interactions with AR were very cordial, both to them and from them. September 12th, I send a detailed timeline to the **** urging them to look into the business practices of their employees. No response received. I talked with my cousin who has owned a plumbing business in ****** and he said they are required to provide a detailed accounting of costs if you ask for it. I have used Apollo for over 30 years and will no longer call them for my plumbing needs.

Please do not use this company for small/residential jobs!!Pros: work was completed very quickly and efficiently, and they were communicative.Cons: they charged us $560 (originally $680, but we were eligible for $130 discount) for only ***** minutes of work. Everyone knows that life is getting more expensive, but I was blown away at the cost of this fix due to the time and nature of the repair. They knew we were desperate for our water to be back on, and I feel as though they prayed upon that, and that we got ripped off because of it.They did provide us with quote beforehand, but we had to accept that price because wed been without water for three days and really had no choice - all other companies were booked out for weeks. I called to request an itemized invoice to see why such a quick fix was so expensive, or if they could reduce the payment, and they told me that they charge a flat fee, and thats just their pricing structure. Their AR lady ******* was as helpful and understanding as she could be, but the Supervisor ***** could not care less that they charged us an outrageous amount, and was not sympathetic nor concerned with the situation. I know they dont care, but we feel taken advantage of and will never be using their services again.