BBB Accredited Business Profile

Northwest Natural

Northwest Natural

(503) 226-4211

Northwest Natural

159 years in business
220 NW 2nd Ave
Portland, OR 97209-3943
Additional Email Addresses
BBB File Opened: 10/26/1964
Business Started: 01/01/1859
Business Started Locally: 01/01/1859
Business Incorporated: 01/10/1910 in OR
Type of Entity
Business Management
  • Ms. Lori Russell, VP of Utility Operations
  • Mr. David Andersen, CEO
  • Ms. Lois Douglass, Customer Service
  • Ms. Darcy Noxon, Senior Manager, Customer & Emergency Contact Center
  • Ms. Mardilyn Saathoff, Chief Council
  • Mr. Von Summers, Community Affairs Manager
  • Mr. Steven Walti, Manager of Risk and Land

Business Category
  • Natural Gas Companies
  • Propane Supplies
  • Gas Distributors

Alternate Business Names
  • Northwest Natural Gas Company
  • NW Natural
  • NW Natural Gas Company
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



This company offers gas energy services.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Northwest Natural

Northwest Natural


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