Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Four Points by Sheraton Portland has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFour Points by Sheraton Portland

            Hotels

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            11/5/2003
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Alternate Business Name
            • Four Points-Portland East
            Business Management
            • Ms. Lauren Remington, General Manager
            Contact Information

            Principal

            • Ms. Lauren Remington, General Manager

            Customer Contact

            • Ms. Lauren Remington, General Manager
            Additional Contact Information

            Fax Numbers

            • (503) 491-1918
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            J. N.

            10/31/2022

            This place wouldnt refund $169 for our last day of our res. ** checked out a day eariler.

            Four Points by Sheraton Portland Response

            11/02/2022

            This guest smoked in the room even though it is against policy since we are a nonsmoking hotel, they emptied out all of the raw sewage from their camper (which they lived in) in our parking lot and didn't clean it up, would not leave and then started yelling threatening language at our managers and employees. We had to call the police so they would leave the premises. I can give you the original complaint they submitted to Marriott which has a lot more information than this (and was false) but I don't see an area where you can add attachments. They stayed well past checkout time which justifies that last night not being refunded and the room had to be out-of-order and extensively deep-cleaned for multiple days so we couldn't resell it.

            Customer Response

            11/03/2022

            Re: Business Response to Your BBB Customer Review me To ********************************************* Nov 3 at 3:23 PM Every thing they said was b.s.! We didnt not smoke in the room. We live in a motorhome full time and we smoke. And that makes all of are cloths smell like smoke, so of course it will smell up the room. And our black water tank outlet had got kicked and started leaking, We saw it and first thing we did was get it fixed, we think it might have been the homeless people on the other side of the fence(we complained about them to hotel) that kicked our tank. And we had gone down to talk to the desk about the smell of smoke that the cleaning lady smelled, but things wasnt going good so we told them that we wanted to check out. Then they started arguing and my wife was upset but we never threatened them. Wy wife said you must have voted for ***** and that is when both ladyies started acting a fool makeung things seam worse then they appeared, went in the back and wouldnt check us out. And this was before check out. We had all of our stuff out of the room at this time. We was leaving. So why would they have to call the police, we had already told them that we was checking out. They made this into a sceen so they could keep our money. And h*** who cares about or will even listen to us. They get away with stealing our money. They make up lies and ****.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.