Business ProfileforHeirloom Roses Inc

1. Date of the Transaction:June 22, 2023 (Order #******), one *********** August 11, 2023 (Order #******), one ******* and one *************************** 2. Amount of Money Paid to the Business:$675.14 3. What the Business Committed to Provide:A refund of $150 in store credits for 3 rose plants from the two orders which did not survive this year under their one-year warranty.4. Nature of the Dispute:I was offered a refund in store credits rather than to my original payment method.The conditions of these store credits are:I must call or email HRto redeem the credits after placing a new order.The store credits are valid for only 90 days from the issue date.If I do not make another purchase within 90 days, I lose all the refund credits.While I appreciate the warranty, I feel this process is cumbersome and not in the best interest of consumers. I do not wish to make another purchase from HR now, yet I am forced to use the refund, negating the warranty's purpose. As a consumer, I believe I am entitled to a fair and straightforward refund process.5. Whether or Not the Business Has Tried to Resolve the Problem:They responded: "The warranty approval credit is limited to a 90-day window. If you are not planting any additional roses this year, you can delay the order for up to 8 months to place a replacement order within the approval window."6. What is Your Request:My request is to receive the refund back to my original payment method, rather than store credits. This ensures a fair refund process without additional burdens.Alternatively, they can refund the credits to my account for use anytime. I'm okay with a 90-day limit, but it has to be on my account. I don't want to place an order and then call or email to redeem the credits.If they accept this solution, I would order more roses from them since I have a large garden. However, if they do not agree, I will no longer wish to be their customer, despite having spent several thousand dollars with HR.